Just need to cool off and hear everyone´s else opinions

So about a week ago i was scammed i cannot say who but he knows of course i am still on my 14 day gift refund day but i cannot do so because the so called scammer lets call him Frank, will not tick the box that allows me to refund the gift moving on, a week as passed and frank still has is multiple accounts still trades and still scams i have sent all the proof to steam and even tough they will not refund my gift or give it back to me even with all 101% proof sent to them i would at least like to see the scammer dealt with but the ticket is still open no answer nothing from the steam support so i want to hear your opinions on this we gamers spend thousands of Dollars Euros etc on the steam platform and when we need some costumer support where is it, why is the community still filled with phishers,scammers bots etc? thank you for your time reading this, and have a awesome day