It's no surprise we're behind on tickets, but we're quickly catching up with the help of some new moderators and tools at their disposal. This one is no exception. First off, if you have a ticket in support for a reroll request, it's been automatically closed, with a link to this thread. We're moving all requests for a new winner into an updated system with a handful of improvements to speed things up.


How do I request a new winner?

Head over to the View Created page, and open up the winner for one of your giveaways. You'll see a button next to their name saying Request New Winner. Clicking this button will forward you over to a form, where you can select a reason, and provide additional notes.


Available reasons

  1. Did Not Meet Requirements (Private/Group Only)
  2. Did Not Own Base Game for DLC
  3. Leaked Giveaway (Private Only)
  4. Majority of Bundle Exists in Their Account
  5. No Longer a Group Member (Group Only)
  6. Other
  7. Previously Won the Game, or Already on Account
  8. Regifted or Did Not Activate Previous Wins This Month
  9. Suspended or Inappropriate Behavior
  10. Unable to Contact Through Steam or E-mail
  11. Winner Rejected Gift

What happens next?

Once you submit a request, a support ticket is automatically created with the appropriate information for moderators to review. Any additional notes you provided are added as the first comment. If at any time you want to cancel the request, you can close the support ticket, or cancel from the View Created page.

Moderators have the ability to deny or approve requests with the push of a button. An automated message will appear on your ticket based on the moderator's selection. If it's denied, and you feel you left out important information, you can always submit a request again.


Security

Requests for a new winner must go through this process. Winners are locked, and cannot be rerolled by a moderator until a request is submitted. As we grow our team of moderators in the future, this ensures everything is logged, and giveaways cannot be rerolled without the permission of the creator.

Moderators cannot reroll their own giveaways, they need to be approved by another moderator going through the above process. Similiar to the previous point, this will allow us to safely expand our moderator team.

12 years ago*

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Nice update cg

12 years ago
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Hijacking first post.
What does this mean for things like VAC or Trade bans? Does this come under "Inappropriate Behavior" or are they not a reasonable reason for requesting a re-roll.

The whole form system is a good improvement both for the moderators and the users. Hopefully we'll see this system filter down into other aspects of Steamgifts management to make things easier. Well done.

12 years ago
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Awww, yeah.

12 years ago
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Old avatars back!

Also. neat update.

12 years ago
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Finally! Thanks !

12 years ago
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Too bad some people won't really follow the rules, i mean i did see some groups that have people re-gifting and stuff.

12 years ago
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Nice!

12 years ago
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  1. Previously Won the
    Game, or Already on
    Account

Previously won: it can be solved easier, by not letting people enter giveaways they marked as received. Okay, there will come people setting to not received for a while just to enter a giveaway but this will be very low %.

Already on account: check if user already owns the game when he wins. Then, exclude him + auto re-roll.

This is great idea, BTW.

12 years ago
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If I enter lots of Fortix giveaways, win one with a really short duration and do not leave the other giveaways, there is a chance of winning the same game again in the future.

12 years ago
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This is something that could be improved upon on SGs side. Automatic withdrawal from all giveaways for same game if you win one of them (even before the gift has been accepted)

12 years ago
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that would be unfair to win a fake and be excluded from any other giveaway automatically...

12 years ago
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Great addition! Thumbs up :D

12 years ago
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Awesome! This is great for the requirements in group giveaways!

12 years ago
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Nice!

12 years ago
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This is a good idea, but what's gonna stop people from rerolling until their friend wins? Then the friend can give back the game and he can redo the giveaway to add to his contributor score.

12 years ago
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Us?

12 years ago
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but what's gonna stop people from rerolling until their friend wins?

Moderators?

12 years ago
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Sweetie.

12 years ago
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12 years ago
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"2 months and two thousand rerolls later, my friend has finally won! SCORE!"

I imagine the moderators might see a pattern emerge there, in at least a week. :)

12 years ago
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Nice. :(

12 years ago
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Nice, thanks!

12 years ago
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Very nice. Hope won't be abused somehow.

12 years ago
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nice work , keep updating !

12 years ago
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An awesome new feature. Let's hope it'll be put to very good use :)

12 years ago
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Cool, this is exactly what people needed.

12 years ago
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Neato.

12 years ago
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Cool update, keep up the good work! :D

12 years ago
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Neat.

12 years ago
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good job

12 years ago
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That's awesome

12 years ago
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/me likes this
Thanks cg!

12 years ago
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Gets better everyday :)

12 years ago
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Cool cg, nice work as always :)

12 years ago
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good job admins

12 years ago
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Sweet, I was always worried for getting penalized because people don't mark their gifts as received for a long period

12 years ago
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nice :)

12 years ago
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Very Nice love it!!!!!

12 years ago
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Closed 12 years ago by cg.