Hi, i've been requesting for a new winner in one of my giveaway, but nobody has replied me yet. I wonder what should i do now?

11 years ago*

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Wait.

11 years ago
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weird cuz all my reroll requests ALWAYS got handled within 24 hours

11 years ago
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sounds like he didn't use the button and just clicked to contact support

11 years ago
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For me, no response in over 3 weeks.

11 years ago
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then you messed up something

11 years ago
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yea that's totally my fault.

11 years ago
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Wait, it takes time.

11 years ago
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wait more

11 years ago
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How long you've been waiting?

11 years ago
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About two days now :(

11 years ago
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I had to wait four days for mine. I was told to remember that the support staff are volunteers and do have real lives.

Good advice, eh?

11 years ago
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Your giveaway ended 14 hours ago. How did you request a new winner two days ago?

11 years ago
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Mwahaha, bobo strikes again!

11 years ago
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Oh shi-

11 years ago
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-eeeeeet

11 years ago
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s!

11 years ago
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eeeeeeeets YFTD0-F0V9C-3XXND

11 years ago
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when you're in trouble, time seems to pass very quick, right? :p

11 years ago
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Jaelah ngelesnya bisaan aja lu bro~~

11 years ago
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wait 4 weeks :)

11 years ago
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You're not the only one that sent in a ticket. Be patient.

11 years ago
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wait

11 years ago
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What is your reason for requesting a new winner?

11 years ago
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I created an Indonesian only giveaway and restricted to Indonesian Gamers group.

And somehow, im not quite sure how, the winner is a Filipino.

And also, He never accept my friend request on Steam

11 years ago
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If he's a member of the group at the moment the giveaway ends, you will not be granted the re-roll. That's how group giveaways work.

11 years ago
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I'll just ask the Group Admin to kick him out lol

11 years ago
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Someone's gonna get himself banned.

11 years ago
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"If he's a member of the group at the moment the giveaway ends"

too late now

11 years ago
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so, i'll have to give this guy the gift?

well, i'll try to contact the guy AS SOON AS HE'S ONLINE

damn, he never accept my friend request

11 years ago
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probably not? not sure how that rule works, I don't run group giveaways so I never really paid attention to it, you should check the wording. If the group has a language rule the guy joined in violation of it may end up counting as a private rule so maybe you could anyway? I can't remember if group giveaways need to run their rules by mods before hand. but I think so, so that may not actually help you this time.

but nb264 seemed sure at least

11 years ago
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I'm in a group where if someone has violated a rule, support here will definitely re-roll the giveaway even if they were a member when they won. They don't automatically get the game just because they were in the group. If the group has rules stating who is eligible to win and this person violated one of the those rules it can absolutely be rerolled.

11 years ago
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Pretty much this is which actually happened. I'm in same group with him and he stated some requirements to win the game on giveaway page. I presume special requirements can be applied on Private and Group giveaways, right?

11 years ago
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yeah, but I think you're usually supposed to get the rules rubberstamped by support first if you expect them to do anything about it?
(but last time that was mentioned it sounds like that may have been added to prevent them getting flooded with too many requests to handle, and implied that maybe if you caught a friendly one without much to do)

11 years ago
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Support approval for special requirements is only for public giveaways iirc.

EDIT: Oh...I just read FAQ again
"Public giveaways cannot have any special rules."

11 years ago
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I thought you couldn't have any special rules on public giveaways at all?
(except the optional one about not entering packs if you own part already and that one need not be declared beforehand)

guess I'll have to find that part of the faq at some point...I must have misremembered

11 years ago
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Well yeah that's true. I edited my comment.

11 years ago
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didn't see the edit

(unrelated but is steamgifts being all weird and laggy for anybody else right now? I keep getting this takes forever to load and then becomes a half loaded offwhite/yellow page every so often and the rest of the time working fine.)

11 years ago
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Wrong. We don't have the time or manpower to be enforcing every giveaway group's rules in addition to our work around the site. It's their job to police their members by kicking them. We don't approve group rules and we don't approve re-rolls for group giveaways on the grounds they were removed from the group unless it occurred before the giveaway ends, as it could be abused otherwise, and we certainly don't approve re-rolls on the grounds that someone violated a group's rules.

11 years ago
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That was quite succinct, actually. I can't remember if the FAQ has those exact words in it, but it really should.

11 years ago
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but isn't that racist? I liken thee to Hitler!
(godwin'd)

11 years ago
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"somehow, im not quite sure how, the winner is a Filipino"

...I know how. say hello to your latest group member :P

11 years ago
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Your group is public - http://steamcommunity.com/groups/indosteamcommunity
ANYONE could have joined.

11 years ago
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If it's public, then you can't apply special rules, hence no reroll

11 years ago
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No matter the group rules, SG rules are always superior. I refer you to Wbarton's comment just a few comments back:
"Wrong. We don't have the time or manpower to be enforcing every giveaway group's rules in addition to our work around the site. It's their job to police their members by kicking them. We don't approve group rules and we don't approve re-rolls for group giveaways on the grounds they were removed from the group unless it occurred before the giveaway ends, as it could be abused otherwise, and we certainly don't approve re-rolls on the grounds that someone violated a group's rules."

11 years ago
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Wait more.

11 years ago
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lol 4ever alone

11 years ago
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Perhaps wait?

11 years ago
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I'd probably wait

11 years ago
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the same problem, i wait for answer 5 days

11 years ago
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wow, longer than me

okay, i guess i'll wait a couple days more lol

11 years ago
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Just wait for 7 days, try to contact the winner, if nothing helps try contacting moderators

11 years ago
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thanks, i'll try to wait a couple days more, and keep stalking this winner guy

11 years ago
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Nothing

11 years ago
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What!? Support doesn't reply to tickets!? What a ripoff! I don't want free games anymore!

11 years ago
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just wait a bit more :)

11 years ago
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you should open a support ticket in this matter i guess

11 years ago
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Took them 2 weeks to answer my latest ticket. So yea, you gotta be really patient :P

11 years ago
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Deleted

This comment was deleted 4 years ago.

11 years ago
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It seems the op is suspended

11 years ago
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nice,nice

11 years ago
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How could this happen?

11 years ago
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"Region Restricted Gift"
Ha, this should teach him and everyone in that group a lesson. There's plenty region restricted giveaway going on there.

11 years ago
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I didn't know they wrote why giveaways had been deleted.

11 years ago
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Suspended.

Ok.

11 years ago
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lolXD

11 years ago
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Closed 11 years ago by arikatik.