IndieGala Limbo Hell

How about that for discussion? https://www.steamgifts.com/go/comment/oxi7058

I don't use IndieGala any longer, but I do have a lot of old bundle links (pre 2020), and they aren't functional at this point. Your mileage may vary.

If you can't go past the first page, try to manually fix the double slash ("//") in the url (between "indiegala.com" and "library").

I'm amazed at how their "technicians" haven't been able to fix that in two weeks.

While this is the first thread I've seen that's specifically dedicated to this problem I've seen users complaining about IndieGala being broken for almost two weeks at this point, I've also complained myself because my account's page is broken at the moment and a lot of stuff is missing.
I really hope they manage to fix this mess at some point.

Yeah, they've been missing my most recent purchases from my library. We've been going back and forth for pushing two weeks now. They give me no explanation about what's happening, and their response every time is to just check it again, and of course nothing has changed. Giveaways have been broken the entire time. They say they're working on it.

This is like low-rent, bush league stuff to solve. This is crap I could have fixed inside of an hour when I first started my IT career like 30 years ago. I actually laid out what I suspected was happening (with the missing data), and made some suggestions as to how to solve this more efficiently, and asked for confirmation that they were checking specific things on their own before they made me their zero-effort-on-their-part test results monkey, but they haven't done jack. It's just a "please check again" support response. These guys couldn't code their way out of a wet paper bag.

Today's update:

Hi, we apologize for all the inconveniences you are experimenting, our technians are working to fix all of them as soon as possible, for the moment is not possible to use the client and they are working on the giveaways. Thank you for your understanding.

It's more or less the same thing they've been saying every day for the last week.

I still think they're doing things backwards, their "technians" [sid] are working on the gala client and the giveaways, when all their energy should be focused on: 1) fixing the customers' libraries, 2) fixing the non-working, non-existent gifted bundles (I'm guessing group buys are in panic right now, not because of the future of IG, but because all the gift links older than two months being broken) and 3) fixing the purchase system on their website.

Why would you be worried about the giveaways (or the gala client), which are free and don't generate profit for your company, while everything else is broken?!?

This makes me not want to spend money with them in the future as none of the bundles I have bought show up now

Official update on their discord server from two days ago:

Dear IndieGala community,

We sincerely apologize with @everyone for the inconveniences you've experienced over the past 10 days. Rest assured, we’re working hard to fix every issue bit by bit, and the website should already be running faster now.

For anyone encountering login problems, especially if your account shares the same email with a Google or Facebook account, you can use those options to log in. We’ll also be adding Microsoft OAuth in the near future.

This upgrade was essential, though I won’t go into the details. However, I can share that we completely switched our development platform and had to rewrite the entire website over the past year. The technology we had been using since 2011 was being discontinued, and this upgrade was necessary to ensure we could continue delivering the best experience for you.

Thank you for your understanding and patience as we continue improving everything.

They seem to be fixing things slowly, let's hope everything will be back to normal asap.

Regarding the part I put in bold, as xaivierx said above I think they should have not done the switch without testing the new implementation first. Or, at least, without keeping a working copy of the old one to go back to it if things went bad. They could have also made a dummy site with the new platform (i.e. beta.indiegala.com) where users (if not all, a selected group of testers) could try out things and report bugs.

I've been using IG last 24h, seem working ok.
Another thing: Earlier there was some GoG or MS-keys. No Problem!
Now it seem, 50% are GOG / Microsoft and "Hede"

Good thing i saved some of the soundtracks i bought from them.

IG has fixed checking GAs - now they (checked GAs) will not return to a list.
Challenges rewards still not apply to account's silver/credit, could be Steam keys can be checked, but I didn't win any lately.