Request new winner - how long does this take?

Support is active, but there are so many tickets it will be a long time until eventually they reach yours. I once got a ticket responded the day after, and some other times I waited around 4 months.

I would think that rerolls go under a different ticket queue.
Then again, I don't know for sure. Maybe someone with more credibility can answer.

No long I heard for rerolls, mine took an hour.

Mine took a few minutes last time :P

Re-rolls are quite fast, I've had re-rolls in around 20 minutes to a few hours, depends on reason I guess.

i've only had it done once, it was really fast, under an hour. Ty Support staff! :)
It might not always be the case though.

ok thanks guys

You made a thread complaining about reroll request time less than hour after you made the support ticket? I know some people are impatient, but I think you're asking for a little too much >.<.

For your other question: Go through the roles page and you'll see why it takes so long. Hint: Support can't help you due to permissions.