Well, depends, i once broke the paying system of a page.
Turns out that when i payed, i sent it as a "gift" for me, to my hotmail account. so it asked to create my account. Since my paypal is linked to my hotmail, i decided to create the account under that mail (senders), but turns out that the system automatically was creating an account for the receiving person (which was me with the same account) so the system created 2 accounts under the same email address and both had different passwords. The system was also just giving me the password of the senders, so when i tried to log in, i couldnt see squat.
So yeah, that might be the case with you? My issue was resolved within hours, once i contacted CS and gave all the information required to investigate the issue.
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Thanks for your help , i noticed i only paid 1.00 when there says i have to pay 1.49 , it was my fault! I already fixed it by paying the amount needed :)
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http://imgur.com/a/feDJV
I waited for an hour and still doesnt give me the keys , what i do?
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