Have you had a really old support ticket answered recently?
I just hope cg adds more people before we burn through the current crew.
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Yeah that would definitely help, especially if they can rotate people in and out so they don't get burnt out and just not want to do it anymore.
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I had a 7 month old (the oldest) answered from a new support member. Bad was that it was not a important one and i forgot to cancel it (i cancelled other tickets but overseen this one).
But anyways it was a nice surprise and show me that it go down with the ticketnumbers (and that "soon" more "important" tickets from me will be solved too :o)).
Thanks to the new support members that they bring POWER and spend, a part of, there time for us :-D
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Yeah I had an old one too just answered about a dlc I have been trying to give away but no one can see the giveaways (Serious Sam HD; The Second Encounter Legend of the Beast DLC if you are curious) and they said they will put it on the list to be fixed. I just assumed this dlc would sit in my steam inventory forever, maybe someday I will actually be able to give it out now.
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Mine was semi similar to do with app ids from steam for games vs collections.
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When the new support was appointed we had
over 17.600 User reports open and
~3.000 in the other categories combined .
Now we are at
16.800 User reports and
2.000 in the other categories combined .
-1.800 looks like a lot of work in 8 days....considering there are still more than enough opened daily.^^
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I see someone else stepped in and handled your ticket but I'm gonna take all the credit. Happy I could help you! If you have any more issues, I'll always be available to redirect you to someone else!
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Oh, they've been getting answered, but so far I'm not exactly impressed by the level of effort that has been put into the replies. :P
'Please have cg confirm what the actual rules on this matter are, and inform me of his response?'
"Thanks for your report!"
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Could have been the tail end of their 4th redbull, or maybe they will clarify whatever you were asking and possibly make a public post about it incase more than just yourself was asking about whatever it was.
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Some people get a bit startled when they see an answer popping up on their 2-year old tickets.
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mine are still ignored, but it isn't surprising ^^
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I had a ticket I forgot about answered after 21 months by one of the new support people. It wasn't super important and I assume it would have escalated if it was. Was just funny to me that a ticket that old got answered. Yay for new support, and good luck with the backlog.
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