Browse
Category
DiscussionsHelp

What to do with "Not Activating Won Gift"

Open
AquamarineTH

I created a giveaway that ended over a month ago, but the winner didn't activate the key.
I've checked the winner's profile and don't see the game in their library.

Yesterday, I created a ticket to report "Not Activating Won Gift" and it got resolved, but I don't know what actually happened.
Am I supposed to request a new winner instead?

11 hours ago

Comment has been collapsed.

3 Comments
Carenard

you can request a reroll for user suspended/did not activate previous wins/its been a week+ since clicking send for rerolls.

if its ever regarding a current GA always do those tickets via reroll request.

10 hours ago
Permalink

Comment has been collapsed.
Ethan

Strange, if you already send key it automatically must be checked received after a week. "Not Activating Won Gift" as far as I know just suspend user for violation the site rules. Do not request a new winner because this key may be already used.

10 hours ago
Permalink

Comment has been collapsed.
Bobogoobo

You can first check on the winners page whether the winner has revealed the key.

10 hours ago
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.