Few day ago I won game, but key was duplicated. So I wrote to creator giveaway and after discussion, he said that can't give me that game, and he give another one. I agreed, but I don't know what do next. If I mark game like recieved, then SG moderators suspend my profile in a few days. And I don't want it. So what u advise to me?

7 years ago

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You answered your question yourself. :P Don't mark it as received, but as not received.

7 years ago
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The creator should make a support ticket for deleting the giveaway and you should mark it as not received.

7 years ago
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I don't think he wants to delete the giveaway)

7 years ago
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You can't mark as received as it's the wrong game. I guess it's up to you if you want to keep the other game, but it won't matter to SG. So if he wanted to give you the game as an apology that's fine. But if you want to give back the other game you can choose to do that too. Either way the original giveaway must be marked not received.

7 years ago
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+1 this.

7 years ago
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Ok.. thx for your answer)

7 years ago
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That is the question..

View attached image.
7 years ago
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I would have refused any "substitute", personally. But yes, as was already explained, the gift/key received must match exactly the giveaway you've won (with the strict exception of receiving a "better" version of said game, for example you can receive a GOTY as opposed to regular copy, but not the other way around).

7 years ago
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Ok.. I understood what I must to do) Thx everybody for help

7 years ago
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Closed 7 years ago by 13thLeviathan.