I dunno - I like HiB - always have. I've had to contact support a couple of times and they've been timely and helpful. Sure, I am not always thrilled with what's in the Monthly bundle but there's usually one game that I'm happy with. Heck, it's a case of "you pays your money and you takes your chances" and I willing accepted that. I also still buy their other bundles when they include something I want or something I plan to gift.
Ultimately, they are a business and thusly need to cover their operating costs just like every other business. So just cause it's a game seller and started the whole charity thing and bundling, doesn't mean the basic business management rules don't apply.
Yeah, they advertised 8 this month - I agree on that point. And if it bothers some, then they've offered a way to remedy your unhappiness. But I signed up right off the bat with the first monthly agreeing to 6 games at $2/per. If they throw in extra stuff, cool. If they don't and only give me six, then that's what I signed up for. Could they be better about handling their business? Sure but that's true about most businesses...
I dunno - when I'm not happy with a company, I vote with my feet.
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In general I'm happy with Humble Bundle, but this doesn't mean that I'll forgot a misleading advertising campaign.
I also will keep buying bundles (except monthlys, they no longer see me again more out there). The other day I bought the tier 3 of GameMaker, to have more modules which at the time also bought in a GameMaker bundle of Humble Bundle.
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Ok so I found this about the Monthly Bundle info
What is the Humble Monthly Bundle?
A highly curated bundle of our favorite games at one fixed price. Includes everything from recent hits to hidden gems to timeless classics - every month. PC games delivered digitally to you in a monthly subscription bundle. Join for a new slate of games every month. Every bundle you get is yours to keep. Discover games that haven't been featured in other bundles.
When does each bundle unlock? The first Friday of every month.
What are the games playable on? Steam for Windows. Sometimes more!
Can I cancel my subscription? Yes! Whenever you'd like.
If I cancel, do I keep my games? Of course. They're all yours.
Which games are in the Humble Monthly Bundle?
It will contains 6 games each month. All the games will be for Steam, but in the future, the bundle may include DRM-Free games or games for other platforms too.
1 hot title - Less than one year old.
1 highly-acclaimed title - Between one to two years old.
1-2 hit indie games.
1-2 hidden gems from developers.
So with this info it doesn't mention that no games that were previously bundled would be in there, but that it does have games that haven't been featured in other bundles. It also mentioned that there would only be 6 games in it.. which probably down the line they may have thrown in 1 or 2 more at times. As far as this month is concerned the person who was putting the info on the site could of just had bad choice of wording with 8 games.
This very well could of happened...Something could of gone wrong behind the scenes and they lost one of the 8 games and needed to add something, and the demo is all the could come up with quickly. This type of stuff does happen.
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Hello,
Could you please take a screenshot from your phone? Today I received a "reply" too... http://i.imgur.com/AbPJbZA.jpg
Edit: A reply from HB: http://i.imgur.com/L8l4mvw.jpg
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Humble Bundle won't add a new game, since they really considered a demo part of the bundle.
Because of my claims to PayPal, they retire all copies activated in Steam. Moreover, I haven't even received a refund. Maybe then receive nothing and stay without copies?
Will we allow that they take off our copies because they have screwed up with the misleading advertising?
It seems that there is still a long road ahead.
Regards,
Jose.
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I think I remember it was mentioned that HB refunds can take a loooong time, don't expect it to happen overnight.
I saw the answer you received and the "Paypal disputes will cancel any Steam keys that were redeemed to a user's Steam account" claim is a bit strange. They told BirdCute a similar thing, but it was only Steam keys from the monthly bundle. The extra bit you received seems to indicate a Paypal dispute with HB can lead to a) all your purchased keys from them to be revoked on Steam b) all your redeemed Steam keys (excluding direct Steam purchases) on your Steam account to be revoked. It might as well be c) your Steam keys from the disputed monthly bundle to be revoked (as in BirdCute's answer).
I'd go with c) myself since b) is very unlikely and a) would be a mess, but the phrasing is very ambiguous. I'm sure it would not be the first time that a Paypal dispute leads to consequences to an existing account and its past or present state (I think someone on SG had a problem with IG and he lost they blocked his account) but revoking all purchased keys from your account would be too much.
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I actually thought it was one of the better bundles recently. Soma, Banner Saga and Sheltered - all good games that more than justify the $12 even if you ignore everything else in the bundle.
They may have used the word "game" loosely, but given the value of the bundle relative to the cost I find that pretty easy to forgive.
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I thought it was easily worth $12 myself, but I also think it's a matter of principle. If Humble Bundle think they can get away with that kind of crap then what else will they think they can get away with? They advertised and promoted eight games and even the developers said it wasn't a game. I don't blame anyone who wants to make a stand on this one.
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I'm very disappointed, they said they would give out 6 games each month for 12 dollars.
But ever since February or so they are putting more games in there bundles, how could they break there word like that.
not to mention now with the yearly subscription i only pay 11 dollars per month.
It's just terrible.
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So you are saying the one and only problem is that they included 7 games and a Demo instead of 8 games and not admit that a demo is not a game.
So if they said:
This whole thread could have been avoided.
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Better than discuss this, a reply from one of the developers: https://www.steamgifts.com/go/comment/zBCQhXv
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Demos are, by nature of the name, "demonstrations", that is, they essentially serve a purpose intermediate between a concept and a final product. Either they serve as marketing, such as a demo for a finished game, or a way to test a game using the public (early builds, open betas, etc. which are released to draw a crowd that will report bugs and provide feedback) but they are not a final product. It would be like me saying "Here's 95% of the source code and some assets, it's a game." It's a partial package, and there are plenty of legitimate reasons to say that a demo is not, as the marketing indicated a game, just like if they gave a key for beta testing that expired when the game released it would not be a "game" per se, but rather a beta key.
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The definition is good, but stating there are reasons to not calling a demo a game, doesn't mean ever demo is not a game.
I agree that not every demo is a game, but this is suppose to be a playable demo is it not? Do you not play part of the game it tries to represent?
A playable demo should show off the game in a similar way as the full game, even though shorter, the only reason you would know it's a game is because it says so.
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At some point, though, you have a Theseus' ship question. Is 2/3 of a game functionally a game? Is 1/5 of a game? Is 1/100 a game? The issue with a demo is that it was never intended to have the fullness of the game, and if the game in any way derives value from the story, arc, or development of characters than having only part of the game means you can't experience it as itself. Don't get me wrong, I loved, say, early access CrossCode which was only the tutorial portion of the story and two areas, but it's not a full game, it's a portion, and does not function as a game but rather it clearly was a beta; no matter how much I loved it (or recommended it), it did not transubstantiate into a game. It only was called a "game" as an "Early Access Game", indicating that it was a partial game that would be developing. Now, I'm willing to entertain calling early access games in bundles games because there's more of a product promised that will complete it, but a demo will never complete the story or provide a full experience, no matter how good it is.
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I agree with you, but you make one little mistake.
you are confusing game with game.
on one hand i mean the functionality of game, like pong was a game, but i'm pretty sure you couldn't distribute that as a game nowadays unless you give it a big overhaul of some kind. But it's still a game in that sense that you can play it and enjoy it. Like your statement of Crosscode, you might not consider it a game, but you enjoyed and played it like a game.
On the other hand you have game as in a finished product...or unfinished (considering nowadays with games that need so much Buyable DLC before it's playable or are so bad people should almost get payed to play them)
Either way if a playable demo can't show off the game in a similar way as the full game should play, it's not much of a demo to begin with, but a demo that does do it's job i would still consider a game.
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not when it come to buying from a store.
If you buy a game from a store you wouldn't expect to get a free demo.
This is why many people are displeased with how humble decided to phrase it as they sold features that are missing.
Like you said if they said 7 games and a demo then there would be a lot less drama
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Yes I believe so. Also at my point of view a demo from a game is still a game but it's unethical to be included in a payed bundle
Last you have to agree that some people here believe they could get an extra game from hb by submitting a ticket.
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Yeah, i agree.
And i should clarify my statement for others.
Any playable Demo worth it's salt should be considered a game.
Probably one of the best demos to show that is the Stanley Parable demo.
But I will agree that Humble Bundle should have worded it differently, so this whole problem would have been avoided.
I'm also probably being to old fashioned as i remember needing to buy demos instead of getting them free. But that was before the internet was a common thing.
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What i probably miss the most is the old MSX,
i loved Tank Battalion
http://images.generation-msx.nl/software_game/f17af8bf.png
And Knightmare
http://www.amusementfactory.com.br/msx/kmg/images/comp_1_gold_b.gif
But i think we are getting to far off topic.
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yes, and they both say essentially the same. and what you wrote in the OP sounds completely different. Sandoukos is right, you are not acting fair and the OP is misleading. HiB offered you a refund or new keys (so i assume the current ones are already revoked because of the dispute). despite the fact, that the demo thing was not very cool, the answer (both!) from HiB sounds pretty good.
you say you didn't receive a refund. not the complete truth. you were offered to get a refund, or close the dispute and get new keys.
you say they incited to close the dispute. not really true. they gave you a choice, and both sound equally valid. they literally tell you if you're not satisfied, you will get a refund.
you say maybe you will get no money and no games. how is there any indication of that anywhere?? this is an unjustified statement, as far as i can tell. the direct answer from HiB in both cases was that you will get a refund, if you want (or new keys). you know, it's the same as telling someone "maybe you're an asshole". you didn't directly say it, but everyone knows you just called him an asshole... ^^
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exactly. they made a mistake, but handled it pretty well, from what i know. so let's see how the next bundles are and if they repeat this.
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But it's true. They retire my games yesterday, but the claim in PayPal is still open. What if they deny it? Without games, without refund.
If I cancel the claim I would have no way of doing it again through PayPal, exposing myself to the Humble Bundle volition/speed.
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They retire my games yesterday, but the claim in PayPal is still open.
yes, and they asked you if you want to refund (leave the claim open, they will tell paypal they accept) or if you want to get new keys (cancel the claim, you will get new keys). so, they told you what will happen and what your options are. and nothing of what they said is an indication that you won't get your money or your games back. if it really happens, you can still be angry and tell us about it. but please don't imply they would not properly refund you. so far nothing of that sort has happened to you.
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The complaint is set from Friday, and PayPal expects a response from Humble Bundle since that day. When is come to remove something before your refund?
If they want to really give me two options, why proceed retiring my keys without my choice? I don't see the necessity to get new keys if I choose option B.
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That PayPal claim froze the money you paid, means: they didn't get paid - they have every right to deny you these keys. Anything else has already been said, so no need to repeat it, but I hope you can handle that whole deal to your satisfaction. Good luck.
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This demo is a game or not discussion seems odd to me. Since some people object to use of different comparisons, I will not use different products. Consider this: if a seller offered 6 games for 12 dollars, and all 6 turned out to be demos, that would be okay?
I am not a humble monthly subscriber, but some discussions in here seem absurd. Whether humble should refund or include another game or do nothing is another discussion, but to argue a demo is a game for advertisement or transactional purposes seems a bit off.
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That's a good point; many people have been saying "It's not a big deal, because demos are kind of games" but if they made the entire bundle demos everyone would be like "That's stupid; it's not a game bundle." Now, granted, depending on the demoes it might be worth it, but it's misleading. However, when you take the argument to the extreme, it's easy to see why people are upset about the demo.
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Finally Humble Bundle are making refunds for those who aren't conform with it. They may reply with an offer of The Uncertain in their shop, simply answer you want a refund and that's all.
Anyway, you have this thread to show to HB or PayPal if you need. (:
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I asked to either get the promised 8th game or get refunded 1/8th of the bundle's price. They gave me $5 in humble Wallet.
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I have one thing to say to humble objection the know most people traded. Soma and they know they can't get s refund so they just want to look good
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Can't wait! :D
Having XCOM 2 helps ease the pain a bit
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yes plus i checked and see what i found https://www.humblebundle.com/store/hollow-knight?utm_source=Twitter&utm_campaign=Humble_Store_Hollow_Knight_Preorder&utm_medium=Link this the game right?
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So we're getting just a demo of Hollow Knight and not the full game?
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Humble Monthly - September
Hello,
As a subscriber from the Humble Monthly bundles, I'm very angry with the past monthly. Not only because they put a rebundle game, not because they put a demo game, neither because they put one left game in the bundle. I'm angry because Humble Bundle didn't notify anything about this, and don't reply to my tickets about the 8th game issue.
I open this topic to notify you, because it seems that many people don't take care about this, or don't know about what happen with the last monthly.
We need to be angry, the monthly quality is decreasing (from my point of view) and we need to do something. In last monthly, Humble Bundle sent emails to everyone promoting the September Monthly with "Soma and seven other games", but a demo is NOT a game, it's only a preview of the game.
Screenshot: http://i.imgur.com/7ZjLjiMl.jpg
Humble Bundle owes us a explication, and a extra game. We need to work together to send massive tickets to Support, they should respond to this issue and reward us, the subscriber that continues buying monthlys even the quality of the last seems decreasing.
Thanks very much to the next tweet, I just saw casually, I didn't notify that, and Humble Bundle didn't write to us.
Tweet: https://twitter.com/TheRavenVR/status/771775699254476800
Contact support if you're a subscriber, even if not, because probably you participate in other last bundles. If we don't take measures they will continue to do whatever they want.
Regards,
Jose.
More info/screenshots:
The Uncertain developers: what they said & a full screenshot.
This bundle contains 3 unbundled games (Soma, WWE 2k16 & Epistory), 3 rebundled games (Sheltered, The Banner Saga & Town of Salem), 1 Humble Original game (Spoolside) and 1 demo (The Uncertain). 7 games and a demo, not 8 games.
Controversy over bundled classic games: The Banner Saga & Sheltered can be considered as classics games?
September Monthly page screenshot (only visible for subscribers the "Eight games" part I think): http://i.imgur.com/BHES8r3.jpg
More huge problems with Humble Bundle, thanks for sharing the info to us: Permalink
Twitter conversation about issue screenshot: http://i.imgur.com/jeJRNxe.jpg
I've been talking to one of the developers of The Uncertain, it's possible that someone of the marketing department come around here. Surely they can bring us more information, if Humble Bundle try to contact they again...: Permalink
I received a reply from HB: http://i.imgur.com/L8l4mvw.jpg
@BirdCute also received an email: https://i.imgur.com/jPrnLuU.jpg
Contact with Humble Bundle:
Let's try to contact through Twitter, with just 120 characters:
We tried, but it's time for requesting refunds
It has been a week since the September Monthly appear, many solutions have been asked by different methods, we have created threads like this, but nothing. Humble Bundle doesn't take action in the matter, have continued to publish other bundles without taking us into consideration.
They don't respond , don't communicate anything. It's time to ask for refunds, it is the only way we have left, we tried different methods to resolve it, and it hasn't worked .
If you don't want this to happen again, if you want to defend your rights as a consumer to this misleading advertising, you should join and ask for a refund, claim to PayPal or go to your bank and cancel the payment. Official channels don't respond.
Important news
Humble Bundle won't add a new game, since they really considered a demo part of the bundle.
Because of my claims to PayPal, they retire all copies activated in Steam. Moreover, I haven't even received a refund. Maybe then receive nothing and stay without copies?
Will we allow that they take off our copies because they have screwed up with the misleading advertising?
It seems that there is still a long road ahead.
Refunds
Finally Humble Bundle are making refunds for those who aren't conform with it. They may reply with an offer of The Uncertain in their shop, simply answer you want a refund and that's all.
Anyway, you have this thread to show to HB or PayPal if you need. (:
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