Humble Monthly - September


Hello,
As a subscriber from the Humble Monthly bundles, I'm very angry with the past monthly. Not only because they put a rebundle game, not because they put a demo game, neither because they put one left game in the bundle. I'm angry because Humble Bundle didn't notify anything about this, and don't reply to my tickets about the 8th game issue.
I open this topic to notify you, because it seems that many people don't take care about this, or don't know about what happen with the last monthly.

We need to be angry, the monthly quality is decreasing (from my point of view) and we need to do something. In last monthly, Humble Bundle sent emails to everyone promoting the September Monthly with "Soma and seven other games", but a demo is NOT a game, it's only a preview of the game.
Screenshot: http://i.imgur.com/7ZjLjiMl.jpg

Humble Bundle owes us a explication, and a extra game. We need to work together to send massive tickets to Support, they should respond to this issue and reward us, the subscriber that continues buying monthlys even the quality of the last seems decreasing.

Thanks very much to the next tweet, I just saw casually, I didn't notify that, and Humble Bundle didn't write to us.
Tweet: https://twitter.com/TheRavenVR/status/771775699254476800

Contact support if you're a subscriber, even if not, because probably you participate in other last bundles. If we don't take measures they will continue to do whatever they want.

Regards,
Jose.


More info/screenshots:

  • The Uncertain developers: what they said & a full screenshot.

  • This bundle contains 3 unbundled games (Soma, WWE 2k16 & Epistory), 3 rebundled games (Sheltered, The Banner Saga & Town of Salem), 1 Humble Original game (Spoolside) and 1 demo (The Uncertain). 7 games and a demo, not 8 games.

  • Controversy over bundled classic games: The Banner Saga & Sheltered can be considered as classics games?

    Each month's Humble Monthly release will include a mix of games never before released in a Humble Bundle, and some of our favorite classics from previous bundles.

  • September Monthly page screenshot (only visible for subscribers the "Eight games" part I think): http://i.imgur.com/BHES8r3.jpg

  • More huge problems with Humble Bundle, thanks for sharing the info to us: Permalink

  • Twitter conversation about issue screenshot: http://i.imgur.com/jeJRNxe.jpg

  • I've been talking to one of the developers of The Uncertain, it's possible that someone of the marketing department come around here. Surely they can bring us more information, if Humble Bundle try to contact they again...: Permalink

  • I received a reply from HB: http://i.imgur.com/L8l4mvw.jpg

  • @BirdCute also received an email: https://i.imgur.com/jPrnLuU.jpg


Contact with Humble Bundle:

Let's try to contact through Twitter, with just 120 characters:

@humble @humblesupport Many people want answers, in public, not only to tell us that we need to send support tickets http://goo.gl/VVT7Wv


We tried, but it's time for requesting refunds

It has been a week since the September Monthly appear, many solutions have been asked by different methods, we have created threads like this, but nothing. Humble Bundle doesn't take action in the matter, have continued to publish other bundles without taking us into consideration.
They don't respond , don't communicate anything. It's time to ask for refunds, it is the only way we have left, we tried different methods to resolve it, and it hasn't worked .

If you don't want this to happen again, if you want to defend your rights as a consumer to this misleading advertising, you should join and ask for a refund, claim to PayPal or go to your bank and cancel the payment. Official channels don't respond.


Important news

Humble Bundle won't add a new game, since they really considered a demo part of the bundle.
Because of my claims to PayPal, they retire all copies activated in Steam. Moreover, I haven't even received a refund. Maybe then receive nothing and stay without copies?

Will we allow that they take off our copies because they have screwed up with the misleading advertising?
It seems that there is still a long road ahead.


Refunds

Finally Humble Bundle are making refunds for those who aren't conform with it. They may reply with an offer of The Uncertain in their shop, simply answer you want a refund and that's all.

Anyway, you have this thread to show to HB or PayPal if you need. (:

8 years ago*

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8 years ago
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Good to know they still barely read issues.

8 years ago
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Which is the demo? ...because I'm not seeing one.

8 years ago
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The Uncertain.

8 years ago
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8 years ago*
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It's also not even going to be -released- until September 22... so who knows, they may even add a Steam Key. Humble's done weirder.

8 years ago
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I'm hoping for this, but not holding my breath...

8 years ago
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Same. Frankly, it looks interesting, but I got too many other games from the bundle to care too much.

8 years ago
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Same as well. I'm hoping for more on this one piece, but I'm not wholly unhappy with the bundle overall.

8 years ago
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It's too short to be episode one. Even the devs define it as demo.

8 years ago
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8 years ago
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The exe has the word "demo" in it's name, the devs call it a demo... why do you think it's episode one?

8 years ago
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8 years ago
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A demo is not a complete product. I pay monthlys to have games, not demos that I can find on my own if I search.

8 years ago
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8 years ago
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Well, I respect your opinion, thanks for comment here.

8 years ago
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So you wouldn't mind paying a full priced ticket to see a movie and then seeing only a trailer? All companies around the globe dream about customers like you.

8 years ago
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8 years ago
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So they can lie as long as they give you something at discount price? By that logic if I buy an airline ticket to Hawaii for 10$ and then I land in North Korea, I should be happy because flights to North Korea are usually more expensive? Again, you are dreamy customer.

And to be clear, I didn't pay anything and I did NOT complain. I couldn't care less what you guys get in your preorder mystery bundles. But saying "technically it's still a game" is just semantics and not an excuse for not delivering a promised product.

8 years ago
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8 years ago
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  1. They are not. Early access is a pre-order that enables you to access to the early development stages of the game. Early access is not a game, it's a funding model.
  2. Those "examples" are called analogies.
  3. If you want to end a discussion you don't say "end of discussion" but you simply shut up. Feel free to end this discussion at any time!
8 years ago
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8 years ago*
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  1. Well... yes. Point being?
  2. They are exaggerated to highlight the point of the analogy. The important is the correspondence in comparison of the two different things in order to explain or clarify. Which quite frankly, seems to be impossible with you.
  3. When on Earth did I threat you? :D
  4. Let's add fourth one here. I want four things in this discussion here. Just to make things more lovely. What do you think about parrots? Cute or annoying?
8 years ago
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Argumenta ad absurdum is not a good ground to debate from, especially when you admit to it. Following it with an ad hominem move is just poor form.

Also, Silly didn't threat [sic] you; it says "Stop treating".

8 years ago
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Could you use some more latin words? I don't think you look smart enough :D

8 years ago
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I wasn't attempting to look smart; I was calling out your weak argumentative platform. I'm sorry it seemed like I was condescending to you.

8 years ago
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Winny, you are the real MVP

8 years ago
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So you would have no issue buying a dozen eggs with only 11 in the box, or a pack of 8 Star Wars figurines that only contain 7 of them?

8 years ago
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8 years ago
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Not really, would you consider this or maybe more accurately this a movie?

Also saw your comment about early access games, and that's different, early access games give you access to the full game once they release.

8 years ago*
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8 years ago
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I don't see that as too big of a difference, you're only getting part of the full experience, but that's why I also posted the second link, which is the first 10 min of the movie.

8 years ago
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So if you buy the LOTR blu-ray trilogy that contains the full fellowship and two towers movies but only contains the first 20 minutes of return of the king (and no the box it said "the complete trilogy" "triple pack" "3 movie pack" or symilar) would you be OK with it?

8 years ago
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I think the best part of that trailer is "we do one last job, and we disappear forever". I HOPE SO! all their movies sucks and just let it eeend!

8 years ago
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8 years ago
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No. A demo is not a game and demos are free.

8 years ago
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8 years ago
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I won't be able to convince you, but you're wrong. Peace out.

8 years ago
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8 years ago
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Fair enough. :)

8 years ago
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sorry Silly, with all due respect, demo is not a game, demo is a presentation, teaser, way to check the product, not product itself. Let's say you are promised a car. But instead you get a 2h test drive. Is it the same as owning a car?

8 years ago
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8 years ago
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Mistakes happen, sure. And when they happen people/companies gotta take consequences, no matter if it was really a mistake or purposeful action. I am not calling hate nor anger here, I'm just stating how things works in real life regarding adevrisements, legal contracts (and purchase is also form of legal contract) etc. The fact that I am pointing that what HB offered is not meeting end up product and that they should repair their mistake doesn't mean that I am hating on Humble. All in all even thou I own almost all the games from this bundle (except for two) I see it as good bundle, because the games in it are great, but that doesn't matter either. It could be the best freaking byundle ever, containing 7 brand new AAA games, and still if they advertised it as 8 games bundle, sold it as 8 game bundle, customers would still be entitled to additional game.

8 years ago
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... and that they should repair their mistake ...

Key word, here, being "should."

It may be good business to fix the mistake, but they could probably get by without fixing it. I doubt you'd be able to sue them successfully, so that means your only recourse is to stop buying the monthly bundles. If you feel that strongly, go right ahead. I've been boycotting Amazon.com since 2005, so I understand your feelings.

P.S. (I apologize for the necro.)

7 years ago
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11 months ago -.- Why you still response here? O.o

7 years ago
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Cause it's September again and he knows this thread will probably be needed lol

7 years ago
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Cuz this thread needed sum moderatin'. Had to wake me it up when Sep... August ends.

7 years ago
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wooooo, paaartyyy! :)
https://www.youtube.com/watch?v=rblt2EtFfC4

As for the mentioned issue, quite relevant seems to be in which jurisdiction it does actually apply, whether every customer is bound by California law or whether the seller has to look into complying also with e.g. UK consumer law (in case of payments from there).

In terms of so-called California lemon laws, which are not exactly about digital products but arguably imply view about such things there, if they were not able to make a fix (or compensation) and offered a refund, which they apparently did in this case, then there arguably surely is not a legal substance for lawsuit about it. Nevertheless, if they would not have offered that refund, particularly in California are a variety of consumer protection laws, some of which would arguably apply in such case. See e.g.:
http://statelaws.findlaw.com/california-law/california-consumer-laws.html
Specifically, http://statelaws.findlaw.com/california-law/california-deceptive-trade-practices-laws.html

7 years ago
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in the time of writing my original comment they were not oferring refynds yet ;)

7 years ago
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Okay, I'm never going to worry about necro-ing a thread again, as long as I have an actual response. :p

7 years ago
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No. It is a demo. - Two first levels of episode one. One of the developers alexsyr sayd it on steam discussion. You can see it in "more info" paragraph.

8 years ago
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Exactly, it's not even the full episode one, it's just a fragment of a fragment

8 years ago
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I think OP is referring to the first episode of "The Uncertain".

edit: too late ._.

8 years ago
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Maybe worth putting a link to the Humble Bundle September Monthly Bundle in the OP?

8 years ago*
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Sorry for late reply, I didn't read you. I just put it, thank you. (:

8 years ago
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8 years ago
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Or having another demo as an early unlock there…

8 years ago
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I'm still irritated over RAM.....literally a free game and a TERRIBLE one at that........

8 years ago
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I agree, they need to learn how to count properly, Demo is not +1 game...

PS: I agree with only the game count part and the misleading false advertising, I think the quality of the bundle was ok probably even better than some other HB Monthlys.

8 years ago*
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The quality was enough for me in this bundle, but the August bundle... The October bundle has a good game, I hope the others will also.

8 years ago
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I totally understand you though, this should not turn into a bad habit. What if next time they say 10 games and 5 of them turn out to be Demo.

8 years ago
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Then it will be time for this

View attached image.
8 years ago
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Awesome. From where is this gif?

8 years ago
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Np. Now I want to unsee the scene immediately afterwards.

8 years ago
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All Ripley needed was tape and she could've saved more lives

8 years ago
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I gotta admit, the august one was a stinker! To be fair though, when the "Good game" that they announced was a starter pack....ya had to know it was gonna be a stinker!

8 years ago
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Luckily I was able to trade a couple of the stinkers in it for wishlisted games...thank gawd for trading because I wasn't terribly impressed either with the quality of these unlocks for the past couple months. I think we can all agree that demos (especially) and rebundled games shouldn't be in the monthlies at all which are supposed to be premium offerings.

I remember when bundles actually used to give the buyer so much better value...for less money. And it's even worse now with the terrible currency exchange rates for those who don't live in the US. I'm definitely a lot pickier about what I buy nowadays, that's for sure.

8 years ago
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Excluding the exchange rates (which really suck for people outside US right now) I would go as far as to say that games have never been cheaper. Yeah, in the past there were less re-bundles, but well, there were also a lot less bundled games in general.

Right now you can get really nice indies for 10 bucks right when they come out, the top of indie production for around 20 and a lot of semi AAA games for 30 bucks, all of that right after release.

I could not even imagine situation like this 5 years ago and am personally very grateful for what we have now.

8 years ago
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But what if this doesn't bother me at all?

8 years ago
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+1

8 years ago
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Congratulations. You are a perfect customer.

8 years ago
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Most of us are ;)

8 years ago
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Well I guess you're right since we're on a site specifically made for people overburdened by games :)

8 years ago
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+1. Happy with the bundle.

8 years ago
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You're a passive buyer, totally respectable of course.
If you don't want to act , then don't complain. For example: ARK, a game poorly optimized & with early access, has released a DLC for 20€. Would you like that all companies do the same?

8 years ago
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Am I the only one thinking that the September bundle was actually good? 3 wishlisted is good enough for me

8 years ago
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I also think that September is good enough, but I also think that the August bundle was a joke.

8 years ago
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August was crap except for Van Helsing...
I'm thinking about buying next one for Grim Dawn.. That game looks damn good

8 years ago
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Aw, dang. And there I was paying €13.79 for just Grim Dawn last month to give it away... ah well, this time it's all mine!

8 years ago
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It was nice enough, yes, but in the end it really was misleading, because they delivered less games than promised in the promotion.

8 years ago
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8 years ago
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it doesn't matter. A bundle could contain Fallout 4, Witcher 3, GTA V, DOOM, Rise of the Tomb Raider, DARK SOULS III and Deus Ex: Mankind Divided and still if they advertised it to have 8 games and only these 7 were present it would still be a false advertising and buyers should get another game, no mattoer how great the other 7 games are.

8 years ago
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I agree about the declining quality of the latest monthly bundles somewhat, but otherwise I think you're overreacting a bit here.

8 years ago
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Maybe, sometimes I should relax my mind.

8 years ago
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Or just unsubscribe, it's gambling and speculation after all.

8 years ago
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I think the October one will be the last. And because already paid for it...

8 years ago
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I am agree that Demo should not count. It don't have a Steam key.
If only count the games with a Steam key, there are only Soma + 5 games. And one of them is bundled.

8 years ago
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You are right, but you should vote with your wallet and cancel the subscription if you want to have any impact, no matter how small.

8 years ago
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Did anyone NOT expect the quality of the montlhy bundle to decrease with time, really?

8 years ago
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8 years ago
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Not one bit? Of course it's also a matter of taste, but I found August to be pretty weak. September, with WWE and Soma... can't complain.

8 years ago
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8 years ago
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All right, I still believe there should be more "main Humble bundle"-level games in the monthlies.

8 years ago
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That's what happens with all the "random stuff" subscriptions. They don't need to keep quality consistent since we don't know what we're going to get anyway. They just need to throw in a really good bundle every once in a while to get people's attention.

The whole business model is awful really and leads to stuff like this.

8 years ago
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8 years ago
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We had a Loot Crate subscription for a while and the speed with which the quality on those things dropped to basically zero was appalling. Who knew that you could make random dollar-store junk a "Loot Crate exclusive" simply by putting the words "Loot Crate exclusive" on the tag?

8 years ago
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I agree that Demo is not an actual game so here is a bump.

8 years ago
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Well I paid 2.5 USD for WWE 16 and 6 USD for SOMA seperated, Can't complain but would've liked to get SOMA a bit cheaper. I can't buy entire bundles since my paypal isn't verified, but those are the only games I really wanted so I don't mind paying a bit more for those. Wasn't really interested in the rest anyways.

8 years ago
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Pretty nice price for WWE. If I wasn't busy blowing my money on other stuff like moving, I'd go hunt for a similar deal. But only because of nostalgia for THQ published titles.

8 years ago
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Well I bought WWE on Group buys (that steam group), they split it pretty even normally noone there was selling SOMA anymore so I had to pay a bit more for that one ;p

8 years ago
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I'm quite happy with the september bundle, there were 3 games on my wishlist, and I was able to sell 2 others for 4 CS:GO keys, which means I obtained 3 games on my WL for less than 2 euros. I completely agree that the august bundle was a joke, and the miscount is bad. I credit the miscount as a communication error between HB and the devs, but it's true that, when I looked at the list of games, I thought "hmmm I thought there would be one more"

8 years ago
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I want to support the spirit of this but I'm not behind it 100% with my dollar votes...

I have over 4000 games. EVERY bundle has had a double or two for me. I don't mind the rebundles.

I do, however, mind the lack of all the games promised. I will even go so far as to be kind and count the demo as a game... which means they are still a game short.

But other than that for 12 bucks I got SOMA and WWE 2K16 (which I always wanted to try but not pay anywhere near more than 3 bucks for). The lowest WWE has ever been was 11.75 and the lowest Soma has ever been was 14.99. On top of that I have a copy of Sheltered and Epistory to play. If I only go by those 4 titles, that's 3 bucks a game and I'm satisfied.

However, I do not want to see this become the new normal... where the monthly bundles are home to F2P game keys that just give you in-game currency, demos of games that may or may not be released, and outdated annual sports titles.

8 years ago
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Same here, the September bundle quality looks ok to me, but a demo is not a game.
Jose, please do post Humble's answer here once you get one. I'm sure we're all curious to know what they have to say.

8 years ago
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Of course. (:

8 years ago
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8 years ago
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Thanks for keeping your word and posting the reply ! I would have expected something along the lines of "sorry for the bad wording on our part and the ensuing misunderstanding", and would have personally been completely OK with that, given the overall value of the bundle, but "for Humble, demo == game", that's just grossly of bad faith. I guess that if they actually admitted it was bad wording, it would give some grounds for people to claim for a replacement key, which is something they'd like to avoid. Oh well ...

8 years ago
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I canceled my sub after AUGUST SHITTY MONTHLY BUNDLE. Now I'll just buy what I'd like to get from bundle splits.

8 years ago
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Well... In my case I want SOMA, and I already pay again because 12$ for Grim Dawn is a deal... Let's see what happen with the October one.

8 years ago
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But, what about charity? Do people even care about that? Do you choose were the money goes?

Yes yes, quality is not what you would expect sometimes. But it's impossible to get a bundle that satisfies all gaming tastes!
I've only bought only one of those, the one that had Mad Max, because the price was good, I could get another good games. Guess what? didn't played the other ones. Cancelled my Monthly, and since then I only see people complaining about them. Just cancel your subscription and your problem is solved.

Once they start to have a significant decrease, maybe they put some lower price on it, or start a vote (like PS plus) to choose one or two games we want to get on HB (with a list provided by them).

Don't be so mad. After all, you are still getting a good deal, compared to other online stores.

Stick to the normal bundles and only buy monthly if you really want the game they show.

8 years ago
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Oh, charity, I forgot to talk about this.
Only 5% of the total in monthlys for the charity, the rest for the web and developers I think. So, charity in monthlys? Practically nothing.

8 years ago
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yap, 5% is nothing. It should be 10% at least.
5% is like 50cent..That part I don't really understand..

8 years ago
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(Annual cost)/(Percent)=(Money for HB & devs)
120/1.05=~115€

About 5€ for charity with the annual subscription... And let's put 15€ for commissions, about 100€ for HB.

8 years ago
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Ok but u take that and how many subs do they have it actually does add up to quite a bit to the charity in total. I agree 10% would be better but u can kinda look at that like well i have 1 piece of pie but 2 would be better u know. IMO humble bundle over all does give a decent amount to charity through are purchase and yes it could be more but they have to have money for them to buy said keys to resell, Pay for the website to stay up and pay there staff.

8 years ago
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That's not the point of charity here. This is all about fake advertising.

Humble bundle enable people to do things they like (play games) while giving for charity, but they're not giving directly for charity.

You can't tell you're giving something for money while you're not giving what you promised once you have your money (even if it's for charity).

8 years ago
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Do as i do. Unsubscribe and buy the games you want from traders, you will spend less. The monthly bundles are overpriced. And putting a bundled game there is a bad step.
Or you can try to subscribe and resell the games for profits.

8 years ago
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I don't even get the HB Monthly emails. :( But yes, if it was markated as "SOMA + 7 games", then a demo doesn't count unless we're getting the full game in the future...

8 years ago
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You don't need any email.
"Eight games hath September… And without further ado, here they are!"
Source: https://www.humblebundle.com/monthly/p/september_2016_monthly

8 years ago
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Well, that's there right. However, I don't really care about after-sales marketing. The more interesting point, and where they do leave themselves open, is the (possible) pre-launch promise of 8 games.

I'm very interested to see their reply. :)

(Annnd, personally, was a bit surprised read: miffed to see two rebundles!)

8 years ago
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Scumble Bundle at it again.

8 years ago
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I already sent them a support ticket three days ago, I'm glad that this is now posted here as well. I'm quite satisfied with the games, but that doesn't mean that I don't want 8 games if it says 8 games. I wonder what they're gonna do about it.

8 years ago
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I don't understand why this had no impact, I casually read a tweet, that's all.

8 years ago
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I don't really care tbh. I never even read that text saying there's 7 games. Would have bought it if it had 4 games. Also, I have no interest in non-Steam games anyway. Have not paid attention whether the monthly bundles have even had those.

8 years ago
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I said this in the same HB thread kinda. We didn't get all the games promised.

Still I like what I got, but ya it should be one more game. A demo is not a game. If it was then they'd be allowed to do all demos and it'd be 'okay.'

Idk if enough people care though.

The demo devs even said.

"Hi there! The demo it's only 2 first levels of full 1st episode."
"It's in Humble Monthly only for gamers trying , to make decision buy or not full version.
Hello guys! Our demo is not part of monthly bundle, its just in addition :)"

Got that from neogaf

8 years ago
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I should add the discussion url to the topic.

8 years ago
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It's like buying one of those monthly boxes, it's a risk, a gamble, sometimes you'll hit pay dirt like the third or fourth bundle where they had a load of amazing games.. Othertimes you'll be like, meh and get a bunch of stuff you really don't want.

The best way to judge it is via the first game, ask yourself if you are happy paying 12 dollars for that game.. if you are... buy away.. if you aren't... then hold off on buying it.

The issue of whether or not they provided the promised games... I don't know, I guess using a demo as a game is kind of shady but, meh, the combined cost of the games dwarf the amount you paid for the bundle..

For Soma and WWE2k you paid for your bundle..

8 years ago
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So a part of this gamble is also if you're actually gonna get the amount of games they said you will get?

8 years ago
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of course, it even possible that we sent you nothing just because ...

8 years ago
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you're an idiot

8 years ago
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View attached image.
View attached image.
8 years ago
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Closed 3 years ago by Joseahfer.