Are you good friends? Is it possible that someone else followed the link and claimed the game? I think that IG lets you do that. If a game has not yet been claimed, anyone can click on the Unlink button and claim it for themselves.
Beyond that, I really don't know what to tell you or how to help.
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Perhaps he got the keys a while ago and IndieGala sold them back? I'd suggest pursuing it with IndieGala. Probably your friend would need to do that...
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