Yep, there were several people talking about real blocking. Honestly, you deserved it.
Comment has been collapsed.
Oh, you're right, it was just a warning. There are many resources available to check if a game is good enough for us or not (gameplay videos, reviews...) so there's absolutely no need to exploit the system. Stop using it to try out games or you won't have a refund when you most need it (like your game that wouldn't start at your 64-bit system).
Comment has been collapsed.
I read the reviews and watch the videos. And I buy only what should be like. Sometimes I try something. And so it happened that took over 3 months 10-15 positions (I often buy).
Comment has been collapsed.
It sounds like you may need to adjust your expectations. If you are being too picky and returning games that are "merely OK," then you are going to have a lot of returns and Steam will not be happy about it.
Comment has been collapsed.
Brilliant quoting :)
I think he's my favorite character in the entire series
Glad you recognized him
Comment has been collapsed.
Fanart or some animated series i'm unaware of? ^^
Loving the books so far #4 Seems I'm not the only one here :D
Comment has been collapsed.
Fan art, though I can't remember the artist or where I found the picture. I've had it for several years now lol..
The next book, five- Fires of Heaven (I think), introduces two of my favorite characters.
Comment has been collapsed.
Amen. I hate when people get sanctimonious over stupid little things, especially when they don't even check their sources.
Nice catch, by the way. I completely forgot I had read that, myself.
Comment has been collapsed.
Let's say he deserved the warning. Frankly, there are simpler ways to try out games.
Comment has been collapsed.
Many reasons. For example: i bought Assassin Creed (first episode) and (for surprise) like it. I don't like action games (my cup of tea - rpg, tbs, point-n-click adventures etc) in most, so i bought some similar (or nearly) games (Batman, Borderlands). But I was not fascinated by them.
One game not start at 64-bit system.
Helloween sales and many meh indy games.
Some tbs games too old and it was not clear from the video and enthusiastic reviews
Comment has been collapsed.
You should watch some gameplay videos before buying games to see whether you would like playing the games yourself. You're basically doing what the system was not meant for, which is trying out (many) games and refunding them. Valve sees that as misuse and will eventually decline future refunds if you keep on doing that.
Comment has been collapsed.
No, the system as not meant for you to watch other people play it(presumably on youtube) before buying it. If that was the case, the developers should have a gameplay video up on the page, which 99% of the games on Steam don't.
Comment has been collapsed.
Maybe not, but it also is not meant to try out games like a demo. It is to protect the customer in case a game doesn't work or a developer decides to do half it's job and release a mess.
BTW: Happy cakeday!
Comment has been collapsed.
They really should have demos for all games, tho!
I loved when back in the days almost all games had demos. :(
But I guess they don't do it because MANY people would give up on buying for not liking the demo.
So maybe sometimes relying on refund is the only way of really trying something out.
Comment has been collapsed.
we have youtube now. i prefer that they use the development time for the actual game, not for the demo (yes, a demo costs time and money).
Comment has been collapsed.
I do use YouTube a lot, and the twitch streams as well (if available for the game I want), but demo is way better.
I mean, I understand if it would not be something small studios would do, but big studios couldn't certainly do it, as they spend on marketing sometimes more than the double of what they spend on the game development itself. That would be on the marketing share.
Comment has been collapsed.
yes, a demo is technically better. but i am just telling you my opinion on this here: i stopped using demos a long time ago. even back when they were still quite common. for me youtube material is more than enough to decide whether i would enjoy a game or not. first impressions videos like those from TotalBiscuit really give me everything i need to know. yes, theoretically it can happen that a game looks good, and everybody says it is good, but when you play it it doesn't feel right. but be honest, how often does that happen? i can't think of any recent example. so for me demos are really unnecessary. the ones that exist - i don't use them anyway. so more demos would give me absolutely no benefit. instead i would have to fear that development time goes to the demo instead of optimizing the full game. because you're right about the financial part - demos are essentially marketing - but don't forget the time needed to create the demo (probably a few weeks).
Comment has been collapsed.
Another reason for not having demos is the size... You no longer get a 100 MB demo for a 2 GB game, you get a 5 GB demo for a 6 GB game (at least that what it looks like for games like Civ 5).
Imagine a demo for The Witcher 3 or GTA V. I doubt you'll waste your time trying a 10 GB demo just so the graphics will look OK. At least on my 4 Mbps connection, I won't...
Comment has been collapsed.
Well, ever since games stopped doing "demos" it's kind of been hard to try out games and not feel like you unintentionally wasted your money. If I look at, for example, some JRPG and it looks really really fruit but is supposedly a very good game, am I expected to take the risk and buy it anyways? Besides, one of the refund games is that it "isn't what I expected".
Also, thanks! First one I've witnessed!
Comment has been collapsed.
I buy only what I should like. But I did not play so much as buy, and often see the first 10-20 minutes, I could not spend the evening on work days to this game in this life. Maybe it's addiction to purchases, i don't know.
Comment has been collapsed.
If a game is too old for you, you didn't do enough research on it. If the videos and pictures on steam are not clear, you should look elsewhere, not just get it and refund it again. To be honest, I think you deserve to be blocked for it. I only did one refund so far and that was for a game I was really interested in, but the gameplay (controls etc) just didn't work well (which ruined the entire game).
Comment has been collapsed.
Game is too old for me when I can't run it due to compatibility problems ^^
But sometimes old games are annoying - too much has changed in mechanic (mostly in it).
To the refunds I agree with people above me.
Comment has been collapsed.
I buy ~10 games on week and refund 1-2 from them. In absolute order a lot, but not so much as a percentage.
Comment has been collapsed.
10-20% return rate is a lot, in any industry.
No wonder you're getting warnings.
Comment has been collapsed.
Without refund policy, I would not buy 8 out of 10, only 2 games or less. All would be happy - I, steam and 2 developers. A six would be left without the little money for their purchases that I just did not dare to buy.
Comment has been collapsed.
10games a week? You have 150 games on your acocunt, so, with your refund ratio you purchased them in aprox 16 weeks? 4 months? I can't believe that.
As everyone told already, refund is for something not working, or full of bugs, or with a not compatibility with your system not warned by the dev.
Comment has been collapsed.
I returned to the active use of the Steam in September '15. Prior to this account was 10-15 games, bought 3-4 years ago.
Comment has been collapsed.
As stated above 10 - 20 % is a lot. Even if it was 5 % it would be a lot. And as was stated above as well, 10 games a week seems exagerated. Just don't try to justify it. You are simply abusing the system.
Comment has been collapsed.
2% is a lot? As I understand the rules I am ready to follow them
Comment has been collapsed.
They said 20%, not 2%. Please take the time to read others' comments thoroughly before posting your own, when others take the time to do so for yours.
Comment has been collapsed.
I counted. Since September, I bought a 102 game and asked for the return of 17 to 16%. Frightening numbers for those who buy only AAA-titles monthly and made a single return from June. For me it is normal. But for steam? And I would like to understand. Now I see the automatic answer, apparently triggered by the number of returns. What will happen when people join?
I never return games that took place in less than 2 hours (that was 3, one I did not like, but even for her non-refundable). No, cards for 2 hours does not fall. I do not think I'm breaking the rules of the refund, which are described in the instructions. But I'm 100% breaking the rule which appears in his letters, and contrary to the instructions.
Comment has been collapsed.
that's really a lot. i used the refund system only once, to test it when it was new. never had a real reason to use it since then.
Comment has been collapsed.
i don't know, maybe 20. how is that even relevant?
Comment has been collapsed.
I watched your account. My question is irrelevant, yes. I can not say that I need the money to return the game. Maybe I'm doing it because it is allowed by the rules. It is plainly stated - return if you do not like. If there is to the basic rules on the site it was also expressly states that try the game (many games, to build it into a rule) can not, I would not do it. But this simple explanation appears only in the letters. Now something is clear to me.
Comment has been collapsed.
i admit it's not 100% clear what counts as abuse and what does not. but i think you can apply common sense here. as i understand it, the system is meant for the following cases:
- game is not working, software related (e.g. game breaking bugs)
this should always be a valid reason to refund. but of course, it doesn't happen that frequently. most games just work.
- game is not working, hardware related (e.g. your pc is below the minimum specs)
if you bought a game and don't have sufficient hardware, you can refund, of course. this should teach you to look at the minimum specs next time. i am sure you can do this a few times without any problems. but at some point you should probably start comparing your pc to the listed specs. they are there for a reason. i don't think it's the right thing to buy a game when you know it most likely won't run on your pc, right?
- you didn't like the game
that is understandable, if you really disliked it. but i can't imagine why this should happen so often. most people buy game they want to play. which means, they really cannot complain about most games they buy. as i see it, buying games you really dislike to the point that you don't want to have them anymore, should be an exception. not a regular 2-games-per-week thing.
your refund rate is probably way above average. and that's why Valve assumes abuse. it's not normal to buy games you don't want or that don't work every week. usually people buy stuff they want. and if the game is at least decent, there is no reason to refund it.
Comment has been collapsed.
Ok, i think i understand. But someone been banned from refund at practice?
Comment has been collapsed.
never heard of anyone being banned. but if you got two warnings, you might be quite close to that. ^^
Comment has been collapsed.
It is 100% clear in the refund policy. This warning simply contradicts their refund policy. End of story.
Comment has been collapsed.
Those messages don't state that you are blocked now.
If you keep going, you probably will be though. Just chill for a bit.
Comment has been collapsed.
Now it is only a warning. I would not want to be locked after the autumn sale or Christmas when my love for shopping in steam
Comment has been collapsed.
10-15 refunds on 150 games, either something suspicious or you never heard of demo's or have trouble making up your mind.
Comment has been collapsed.
Maybe if there was a significant amount of time between the refunds, blocking won't happen as easily.
If one would request a refund on a weekly basis, they might get you on their radar.
Comment has been collapsed.
My wife liked the picture. Maybe the whole thing in the national peculiarities. I just wanted to hear whether there is a ban or they simply scare me.
Comment has been collapsed.
In the question, you or your friends get banned for this? I have not found anywhere stories.
Comment has been collapsed.
10-15 refunds is too much...so no surprise they can decline that ability for you.
Comment has been collapsed.
I've refunded at least that many (then immediately purchase another game :/) but not in a short time though.
It might be the reasons you're stating.
Comment has been collapsed.
Whats so wrong with looking at game play video and reading reviews before buying something. I have yet to refund a game and I doubt I ever will. I always look into it with game play videos, reviews, see what people are saying about it in the games forums, before I plunk down money.
Comment has been collapsed.
Many buy, sometimes returns. I buy only what is pleasant to review / video. Often I am mistaken.
Comment has been collapsed.
dont look at steam video's go to youtube and look at REAL game play videos from players and hear them talk about how the game feels.
way more reliable
Comment has been collapsed.
I completely agree. It is necessary to me less lazy and watch the gameplay before buying. Finding these warnings, I will do so, there is now the question is not whether steam ban refund before I'll return everything suspicious that I bought at Halloween.
Comment has been collapsed.
Oh god... I only asked for a refund, and that was because it was cheaper a couple of days after I bought it.
Comment has been collapsed.
Same. I have one refund, and that is because of a mistaken purchase.
Comment has been collapsed.
well they are right ,refund id a good thing but some people abuse it before baying a game download a demo or "the free version " ;) try it if you like it buy the real game if not dont bother or wait for a bundle or sales ;) ^^
Comment has been collapsed.
+1, sounds like a solution. Why would one try to discover Steam's refund tolerance limit when you can just get "an unlimited trial"?
Comment has been collapsed.
yep ;) a demo or pirated version should tell you if the game is buggy or worth it
Comment has been collapsed.
In Russia, it is not difficult, I'm talking about piracy. But somehow it does not feel like it. As a child, pick your nose might not be so bad. In advanced age it is a shame.
Comment has been collapsed.
well not really this days games are not made correctly and the final product got soo many bugs and glitches and take time to correct everything with updates so what i do its play a demo or pirated version if its all ok i buy the real game
Comment has been collapsed.
+1, there is no shame in this when there is no demo for a game, as long as when you decide you like a game you don't progress, and you restrain yourself until you buy the game itself.
Comment has been collapsed.
its logic 2 , most of the A games are like 60$ you buy it starting to enjoy it then you find that the game feels like an unfinished 2 cents game just remember assassins creed unity and batman arkham knight a lot of people save money buy avoiding this ;) developers nowadays like to milk people with unfinished game and dlcs so you gotta do what is necessary ;)
Comment has been collapsed.
+1, this might sound strange but I see no shame in game piracy these days, but pirating software honestly is the better way to go IMO, if you like the pirated copy enough to keep playing it, buy it, support the people that have you coming back to their product
Comment has been collapsed.
So instead of picking your nose in the privacy of your house, you go to a shop, buy a handkerchief, empty your nose onto it and then try to return it back for a refund.
Comment has been collapsed.
Honestly: steam is right to warn after a significant number of refunds. And after a lot of them it would make sense they block the option.
Just like they say : you shouldn't abuse the system to try out games. It's not hard to do minimal research to avoid games that are completely not what you like. (Cause they are old, easy to spot. or to figure out that assassin's creed is quite different from borderlands for example).
Comment has been collapsed.
What do you mean? Assassin's Creed is exactly like Borderlands...
Comment has been collapsed.
Oohh yeah I forgot. They are identical. Both are games and both on PC.
IDENTICAL I tell you.
Comment has been collapsed.
Old racist joke (sory for that, but as is):
A Chinese man comes to a [your nation] restaurant
- Hey, Ivan!
- I do not Ivan.
- I'm sorry, you're [your nation] for me for one person.
For me all actions with first person or third person on one face.
Comment has been collapsed.
That was an amazing display of absurdness, but to get back on subject:
Don't abuse the refund system. In Soviet Russia the refund system abuses you.
Comment has been collapsed.
im rarely on steams support side but seriously... you bought a game and only then you decided you dont like... the genre it belongs to? seriously?
yeah it doesnt say you are blocked just yet though, its more of a warning so if you keep on spamming refunds they are most likely going to add you to their "no refunds list".
and i cant really say i can blame them either (:
meh indy games... well meh indy games are meh because they are indy games and when buying one of those, you shouldnt really expect same level of polish or anything really, as it is with AAA titles. Most of those games were made with a fraction (sometimes 1/1000) of AAA budget, so you probably adjust your expactations a bit.
So saying you want a refund because no indy game can top fallout or gta V in terms of gameplay, yeah... you probably should stay away from indy games :P
Comment has been collapsed.
I love indie games. One of my favorite - a series of quests Blackwell. I mean those indie games that are still poor. And yes, I watch and read reviews. Why is everyone so sure that I have a solid blind buyer?
Comment has been collapsed.
You are doing it wrong, the refund system isn't something like "try the full game and decide if keep it"
It's supposed to be used for crappy porting\not working stuff\accidental (???) purchases
Comment has been collapsed.
Then why is there such an answer like "I did not like" ?:
Comment has been collapsed.
Because it can happen, false advertising, misleading info, etc...
But you can't use steam as your personal demo repository without getting a block :\
Comment has been collapsed.
Where is the line between "sometimes it happens" and "should not be used"? 4, 10 returns? And for how long? 1 week, may be year? The rules are not set, no rules difficult to understand, I'm a criminal, or even only the guilty.
Comment has been collapsed.
I don't care about how much do you use it. Steam cares and could do something, that's all.
10 games on week and refund 1-2
yep, there are no written rules, but it's basically the 20\10%, imho it's pretty high.
Comment has been collapsed.
"You’ve requested a significant number of refunds recently. Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we’ll decline to grant future refunds."
That pretty much explains it. Don't abuse the system. Don't use it for demo's and free cards.
Comment has been collapsed.
You can't get free cards under the new return policy. Cards take a minimum of 2 hours to drop now and once a game has been played for over 2 hours it is no longer refundable ;)
Comment has been collapsed.
Actually, that's not entirely true anymore. Whether it's by design or because of a glitch the two hour card drop requirement isn't working that way anymore.
http://www.steamgifts.com/discussion/y5NwB/psa-rumors-say-valve-edits-their-2-hours-before-card-drops-policy/search?page=31337
Comment has been collapsed.
I wasn't aware of that. Thanks for the linkage ^_^
Card drops aside, I don't feel it's very fair for anybody in this thread to accuse OP of abusing the system. He has clearly stated time and again that he is simply returning the games because he did not enjoy them. I understand Valve has no way to know this, but as his gaming peers, we owe it to him to accept his word.
Comment has been collapsed.
Actually it's impossible to use it for free cards now, since the time required before you can get any cards is 2 hours, and the allotted amount of time within a game before refunds are invalid for the game is also 2 hours. This happened from the very start of the refunds system, and Valve fixed it within the first week.
Comment has been collapsed.
Cards don't even drop for Steam-bought games before the 2 hour limit :D
Comment has been collapsed.
The refund system exists to protect us from developers who are promising things they haven't delivered, game instability or incompatibility with your system.
It's not for getting your money back because you don't like the game.
Comment has been collapsed.
My original statement was glib. Let me expand upon it.
Steam's refund page: "You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it."
Steam's message to the OP: "You’ve requested a significant number of refunds recently. Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we’ll decline to grant future refunds."
Steam's message to OP clearly indicates that the system is not unconditional and rebukes the notion that the refund system exists such that you can frequently refund games just because you don't like them; Steam obviously expects a degree of due diligence that it fears that the OP has not exercised.
If someone buys and refunds games a ton they may run afoul of Steam, which is what many in this thread have been telling OP. It's not hard at all for Steam to discourage wanton refunding by banning the most prolific refunders from the refund system and saying that they have 'abused' the system.
So let's change my original post to, "Steam does not want you to buy games and then be like, 'nah, I don't like this. Gimme money back.' You can certainly do that, but if you do it a lot, you might get warned, and then blocked from the refund system. On the other hand, if you exclusively ask for refunds in the case of developer malfeasance or product instability, you are not likely to run afoul of Steam's actual (not written) policies on refunds regardless of how often you make a request."
Comment has been collapsed.
Thank you so much. This is very understandable explanation. I will not use the refund so. Of course I would like an explanation from the steam on the number of returns. But we have what we have.
Comment has been collapsed.
P.S. If you're burning through several refunds a month because you thought you'd like a game but you didn't like it, you need to seriously re-evaluate how your game-buying process works, because it is clearly deficient.
Comment has been collapsed.
Perhaps this is a bad habit from the world of board games. I often buy their delivery from the US to Russia (the majority are not sold here), and often within the same month and tried to play their discounting sold in the hobby community. I love to try new things, but rarely satisfied. Apparently, it is necessary to change habits.
Comment has been collapsed.
Definitely. You don't want to make Steam angry. You wouldn't like Steam when he's angry.
Comment has been collapsed.
Well, according to the rules (at least last time I checked), refunding and buying the same game again, but then cheaper, falls under supsicious behaviour.
EDIT: turns out I read it wrong :p
Comment has been collapsed.
I asked for maybe 5 to 10 refunds, all were gifts in my inventory, mostly because the price dropped just after or because they got bundled.
I may hit the « limit » too :/
Comment has been collapsed.
You know what? You guys are wrong.
http://store.steampowered.com/steam_refunds/
"maybe you played the title for an hour and just didn't like it."
If Valve didn't mean it like that, they shouldn't list it in the first paragraph on their refunds page. As it reads now, ZoRDoK has every right to be upset about this.
Comment has been collapsed.
It's common sense. I don't know why all these people are siding with Steam, but it's rather disheartening to see.
Comment has been collapsed.
They do mean it like that. But that doesn't mean you should be taking them up on it on a weekly basis.
They're operating in good faith, with the assumption that the customer is too. Returning 20% of your purchases is not operating in good faith. It's using them for free rentals.
Comment has been collapsed.
Keep scrolling...
"Abuse
Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price."
And yes, if you try to do this too often in a physical retail store they will do the same thing.
Comment has been collapsed.
He's not getting free games, though. At least, he didn't say so. Unless you're assuming that he's backing up all the files he downloads through steam and playing offline or something, he's not using it to get free games. He's using it because he played the games for an hour and didn't like them.
I don't see how it counts as abuse to do the exact thing they tell you that you can do in the first paragraph.
Comment has been collapsed.
Not liking a game isn't a solid basis of a refund IMO. It's just they write it like that so it removes a risk to certain extent. If Steam blocks him for doing that repeatedly, it's within their rights to do so.
Comment has been collapsed.
I read it as a rule to prohibit use of refund, if the game takes less than 2 hours, that is,. By that I never used.
Comment has been collapsed.
You got the warning because, no matter if you realize it or not, you're abusing the system. It does not matter that you say you keep 8/10 games a week, the refund system is not there to use as a try games for free. You live in Russia, you have piracy for that :)
Comment has been collapsed.
It looks something like
- Dude, freedom does not mean that you can try out my sister and then dump. You'll have to marry her. But in your country, you can buy a rubber woman. =)
Comment has been collapsed.
Heh it was not an insult mate, i live in eastern europe, piracy is as "bad" in my country as it is in yours :)
It's more like "Dude, you can't get in a cab and 10 minutes later tell that guy to stop the cab and let you leave without paying because you don't like the car he's driving" :D
Comment has been collapsed.
Yes, a good analogy. But Steam offers to do so. Seat squeaks, the wheel came loose, ass will not fit in the seat. My ass would not fit 5-10 cars. Then Steam says - too often, your ass will not fit, look, once you have to go to the machine that will. And here I would like to decide when an event occurs that is not caught well, quite a narrow car.
Comment has been collapsed.
Yeah but those are issues with the car, if the wheel comes off your life is in danger. From what you're saying you mostly refund games because you don't like them. I doubt Valve would have warned you if you were returning them due to technical issues :)
Comment has been collapsed.
I understand that Valve has the right to determine their laws, because all these games anyway lifetime lease. But it would be consistency in these laws. Instead of "bolt from the blue" warning letters
Comment has been collapsed.
i tried to refund my steam account and they said "No". They are jerks
Comment has been collapsed.
I requested a refund for 3 games and they sent me this message too. It's pure bullshit and I'm not sure why all these people are complaining about your decisions. Physical stores don't limit the amount of refunds you are allowed and they don't warn you that they are upset with the amount of returns you are making either. If I buy a pair of jeans per week from Target or Wal-Mart and return them within the allotted time according to their policy, they simply issue me the refund without hassle. Why should Steam and video games in general be any different? He has the required proof of purchase and he is unhappy with the product. Give him back the money, revoke his ownership of said game and be on your way.
IT'S THAT SIMPLE
Comment has been collapsed.
In Russia, there are some nuances to return things of the real world. If the packaging is damaged (for example, gamepads it no other way to remove), the product will not take back. Steam takes digital games as a commodity, and the gameplay sees as the use and unpacking. But in June they wrote that we can return the money if the game we did not like (as described in the instructions to the refund). So now I'm lost in a similar fashion.
Comment has been collapsed.
It costs Wal-Mart nothing to give you your money back. It costs Valve and the devs bank fees and paypal fees to transfer your money back yet you wonder why they don't want people using it to try games out for free.
Comment has been collapsed.
Maybe they should amend their refund policy to address such issues
Comment has been collapsed.
It's a newly implemented feature and Valve is slow to change policies. I'm sure that because people are abusing the system they will change it eventually to limit the use as much as possible. Just look at what happened when idiots abused the system to get free card drops, Valve made the card drop shitty for everyone.
Comment has been collapsed.
You keep saying he is abusing the system. How? If you buy something and it turns out to be a shitty product you have the right to a refund. That is how it works in the real world and it should be no different on Steam. Why do you insist on giving them a free pass?
Comment has been collapsed.
Because he's not returning bad/broken games, he's returning games he ends up not liking. It's a refund system not free trials for all games on Steam. If Valve wanted you to be able to try any game for free for 2 hours they would have made the whole store like that. Using a system in a way it's not intended to be used by the one who put it in place is abuse, it does not matter if you agree or not.
Comment has been collapsed.
It literally says you can return a game simply because you didn't enjoy it. Until they change that OP remains in the right.
Seriously, how many times do I have to post this picture?
Comment has been collapsed.
You can post it 1000 times, it does not change the fact that some rows down it says that IF THEY DECIDE YOU'RE ABUSING THE SYSTEM THEY CAN TAKE AWAY YOUR RIGHT TO USE IT. It's simply really, their store their rules, if they say it's abuse it's abuse, what's so hard to understand? :)
Comment has been collapsed.
Wrong. They have to pay people to handle refunds, people to restock the shelves, if the product was broken they eat the price of it or have to pay someone else to deal with the manufacturer, if you used a credit card they're eating the credit card processing fees...
Comment has been collapsed.
What does you taking a pair of jeans back to the store have to do with the guy who puts crap on a shelf and, who pays people to handle refunds? I don't know how it works where you live but here refunds are handled by the same people who handle warranties and customer questions or, if it's a small store, by the cashier who you gave the money to in the first place. I was speaking strictly about cash transactions, of course there would be processing fees for cc transactions just like there's processing fees and paypal fees for Steam refunds.
Comment has been collapsed.
The people who handle customer questions are the ones I'm talking about. And in smaller stores, the cashiers. Yes, they do usually combine the jobs involved with refunds with other jobs. But that means extra work, and at some point, that extra work in verifying the refunds and putting returned items back on the shelves adds up to hiring one more person. If there was no refund policy at all, the customer service desk would only need one person at most stores. The manager could probably handle it at a lot of them. Refunds are the reason those customer service areas have 2-3 people, and more during the holidays.
Plus, even if it is all handled by one person, you're still paying that one person for the time they spend handling the return, which isn't making you any money. That employee could be doing other, more profitable things during that time.
Comment has been collapsed.
At first I am making money on a wallet, and then buy the games. Money returned to the wallet. Since I myself have been programming the financial system, with a certain accuracy can say that in my case it is worth nothing. If I wrote a system of refunds, money the developers would do after a 2-week period does not appeal to avoid problems with the commissions. However, I can not claim.
Comment has been collapsed.
Some brick and mortar stores DO track how often you return and can limit you. Best Buy has been known to do this, for example.
Put another way.....Software Etc (before it was Gamestop) used to take returns on open product too. But if they noticed the same person doing it over and over, using them for free rentals, you can be sure the manager would cut that person off.
Don't abuse the policy, and they won't abuse you. It's that simple. Be glad they even have a return policy now. They didn't have one not so long ago.
Comment has been collapsed.
+1 was about to mention the same thing.
Valve tracks your purchases - Wal-Mart does not. They can't be compared.
Comment has been collapsed.
When you return anything to Wal-Mart, with or without a receipt, you have to present some form of ID. Your returns are logged into a database and you are allowed a total of 3 returns without a receipt and unlimited returns with a receipt. So yes, they do track your returns and yes they can be compared.
Comment has been collapsed.
I've only ever had to return a couple of items at Wal-Mart, but never have they asked for an ID as long as I have a receipt.
Regardless -- Wal-Mart may have an entirely different policy on returns than Valve does. Just because Wal-Mart accepts everything as a return doesn't oblige any other company to follow suit. In reality, any company could refuse returns at any time for any reason. Caveat Emptor.
EDIT: The bottom line is the whole warning thing could have been avoided if more research was done before pressing Add to Cart.
Comment has been collapsed.
Returning games because you don't like them is not abusing the policy. It's listed as an acceptable reason to request a refund. What does he gain from purchasing games, playing them for less than 2 hours and returning them? He's not making any money or getting Steam cards out of the process. In fact, it's a hassle for him because he had to take the time to download and install the games, his Steam bucks get tied up and are unusable for over a week and he has the added bonus of stressing out on whether or not they will ban him for simply not enjoying his purchase one too many times.
If anything, the abusive side of this transaction is coming from Steam themselves.
Comment has been collapsed.
Dude, 10-15 refunds? Steam is not a store that allows you to "try out" games and returning them just because you didn't like them. If this was allowed then Steam would be bankrupt by now. Use the refund system ONLY if the game is broken, not good or to save yourself from a crappy AAA launch. I recommend watching gameplay videos or reading/watching reviews just to know if the game is good for you or not. Another option would be to get the game through torrents or get a friend who has purchased a game thru GOG.com, from there you can try out games and if you don't like them, then don't buy them. Simple.
Comment has been collapsed.
I do not buy games to try. I buy to play. But some games are not what they seem. And in the description of services is written clearly that if I did not like the game, I can get refund. Return if not like the game, but did not break or does not start. Remove the reason for the return and change the description of the service, I am willing to follow the rules, but now these warnings, there is no logic and bundles the service description. Yes, I understand that my use of the service is not what they had in mind. And I'm sorry that I now have bought a bunch of games and now find out about such nuances in reports after each return, not before.
Comment has been collapsed.
I've never asked for a refund. Bad games are diseases you fuck your friends with... and they get around.
Comment has been collapsed.
I get "You’ve requested a significant number of refunds recently. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."
And now (10-15 refunds): "You’ve requested a significant number of refunds recently. Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we’ll decline to grant future refunds."
I saw a many threads and nobody talked about the real blocking.
Comment has been collapsed.