Thank you for explaining the truth. Hopefully new users and those who badly know how this works(like i was at first)will get some use from it. Less mistakes,less bans,less wasting time and more people are happy.

I can tell you that if you win one of my giveaways, you'd better have your ducks all in a row because you're going to be checked thoroughly. Removes his entries from all Khalaq GAs :D:

In all through fairness - other side of the coin is that even if community does their dues - there are simply not enough of you in the Support to deal with all the tickets and they stockpile. A lot of ppl do report regifters and other abusers only to never see their ticket resolved, as it gets buried under all other reports and in the end only fraction of tickets gets resolved. When a user see ticket not answered once or twice he will continue reporting. After dozen of times he will report much less and in the end he may stop reporting at all. SG needs more Support volounteers - even if they were just with minimum level of power only being able to review basic user tickets.

this web need at least lvl 1 in all giveaways. it's easy to get level 1 but there's thousand and thousand of people that never giveaway one game but still winning a lot of them.

if you want a giveaway, start givingaway one game!!!!

I agree with everything you wrote. However, I would never have the energy to check the activations of every winner :( I often feel overwhelmed just dealing with the giving away process itself. And it doesn't matter to me personally what happens to my keys, as long as they are marked received.

So why exactly support can't handle user-reports again? Genuine question. It was all "we know we have a backlog but this will hopefully change with SGv2" but this not seem to be the case (yet?) And before someone higher in the hierarchy gets defensive – my knowledge is anecdotal (mine+other forum users') and you folks aren't known for sharing inside info.

It made me to vomit a little, when one of the guys I've reported on top of being a scum in general has the nerve to ask me why he is blacklisted and upon my answer he topped himself with "Wow, 3 month and still pending? They need to take care of that report." This was a month ago. The guy is now serving a suspension with "4 days left" but I've got no idea for what nor my ticket is closed. :|

So yeah, I've learned the hard way that there are walking garbage bags around here.

1) Users report the regifters
2) Permanent ban for the regifters on first regift they do.
3) ?????
4) Profit!!

Thank you, Khalaq, for this thread. I fall under the "even those that do cannot be expected to read every posting" category- I've completely missed the thread where this was discussed.
A reminder, every now and then, is a good thing as there are a lot of us and, as you've said, not everyone can see everything that goes around here, no matter how much we might want to :)

I got time out for 5 days as hadn't got around to activating a game on to my account yet but in the rules it says nothing about a time limit for doing so maybe that needs to get added into the rules as getting suspended for not violating any rules is a bit shittie
"Won gifts should be activated to the Steam account used during registration, and they should not be regifted, traded, or sold."

Hello,

this is a nice post. I'd like to ask one question though. What do you guys usually do if the winner of your giveaway has a private profile? Is it a good reason for re-roll to prevent potentional trouble later checking whether they have their gift activated or not? Any advice here will be appreciated. Thanks.

Hey, I appreciate you putting this out. I had a few giveaways that could have been worth a reroll in retrospect. If I just had checked the profiles first.
I am checking everyone right now and report them when I see that something's not activated, but no worries I won't complain or want you to check them. My question is how can I or we, the community, make reports the most efficient?
I always link the "evidence" first. Screenshots via Lightshot and newly the SGCV tool for nonactivated games. Of course, I check manually as well and then I just type which game he didn't activate in a short sentence.
What would you prefer? I mean in the end you have to go through all this.

imho, penance time for many offenses should be longer. First timer new accounts, I understand not everyone gets around to reading the rules right of the bat before jumping into the amazing community of SG. But when you've been here a while, you should have gotten 'round to reading them.

Part of why I think people never do read the rules is that the punishments are fairly lenient most of the time, so most don't think it's important enough to bother.

This should really be an automated process. the reasons have already been mentioned everytime this issue pops up (and also in this thread) but I will sum up the main points:

1) it's quite easy to implement a check during profile sync. the few false-positives may need to be manually handled once (and then flagged as such). it's not as if the process has to check every game ever won on the users account over and over again during every sync if they didn't win anything since the last check.
2) we (the community) can not check private profiles
3) we (the community) do not know if a user has already been suspended for not activating a gift

That is oppression.

Hahaha, genuine laugh out loud moment.

I'm just here to say this...

When a Steamgifts user insults/hates on support, it's usually because they are in a bad mood and/or angry about something, and don't think it through before posting.

It has happened to me. I sometimes get to my computer while angry/sad/depressed, and without realizing it, I blow some steam by getting angry at a person or a group of people. In fact, it sadly happens more often than I would want. I don't want to do it; however, it isn't really something I can control. Some days are just so bad you just plain stop caring, and you end up hurting other people in the process...

My point is, people will say dumb things when under the pressure of their own feelings. Therefore, you shouldn't feel down about people doing that, since they probably don't mean to do it most of the times.

With that said, I apologize for whatever I do are have done in the past to anger, sadden or insult anyone or support. If I did, I probably didn't really mean it. Of course, that doesn't excuse my actions towards anyone; I know that I should stop pouring my negative feelings on the forums sometimes, and I try not to, but I sometimes don't think thoroughly before posting. :P

And thanks for all your work, Steamgifts support. You guys rock, don't let anyone tell you otherwise.

Admittedly this is a step I have not been taking. I will ensure this is done from here on out.

Would it be worthwhile to evaluate my previous GAs to identify if the winner did or did not activate the game on their own account? Or would this be a fool's errand as any infraction by the winner's of my previous GAs may have occurred to long ago? FYI: I've only been a member for 7 months (perhaps 8 now) if that time span would have any relevance.

Since this is a thread from support guy,I'll just mention that I noticed I have the option to enter Just Cause Collection and The Binding of Isaac Complete GA's,dunno if u can do anything about it,just though I should mention it here. Also,I agree that if ur giving away game,you should take some extra steps to assure everything goes ok. You should always mark game as a gift,check winners reputation,library,previous won and created giveaways and optional check him on Steamrep. That's what I did for my 1st ga. Also,if user hasn't received any gifts,u might want to add him,and give him code in steam chat,asking him to activate it right away. If he doesn't or says code doesn't work,what I would do is give it to my friend right away and ask him to activate it,so he can't regift it/sell it. Take screen shot's and send to support. Unlike giftable games,dealing with codes is little bit tricky,since there it's hard proving u gave/received legit key for game,and it can be nightmare for support. So I agree users should take some extra steps and put a bit of effort to ease their job,because they are not gods.

So our previous method of whipping them through Steam Community naked was going nowhere?

I like your light image.

But some people like private profile, so it is not possible to check their account.

View attached image.

Priority bump

^tip.. more ppl need to read.

Yes I read the whole post. It was written very well and I agree that it is up to the person who gives away the gift to make sure that it's been activated and claimed on the winner's account. If only everyone were honest, but well spoken Khalaq.

I appreciate the hard work of all the volunteer staff. Regifting should be punishable by death!

View attached image.