I'm quite surprised, but pleasantly so. I only have two problems with this:
2 hours can be quite a short time; what if a game is only three hours (and the developer implied it was longer) but you hit the two hour limit? What's to keep a developer from releasing a game and only polishing the first couple of hours of content? I suppose this is perhaps over-thinking it, but, you know, could happen?
Cards: Do you lose them? What if you sell cards? Are you going to delay card drops by two hours? If you get card drops, are you blocked from refunding, and if you refund a game with card drops, do the drops reset?
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There are not many games that I cannot beat within 14 days, me thinks....
EDIT: hadn't read the steam page about it before commenting, stupid me.....
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Awesome now I can finally buy games from pre 2005 & test if they work. Valve should let cards drop after 2 hours of game time.
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nothing really new for eu citizens since this was already valid years ago ;)
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if i understand correctly:
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doooood... you are so smart...
while I find it a good move on valve's side (of course only implemented because they most definitely had to due to EU law), I also see lots of abuse coming up soon. especially if you trade gifts, you gotta be even more careful now unless you trade it to activate immediately.
I'm surprised no one mentioned (or maybe it has been mentioned but I didn't bother to read) that on gog.com you have a 30 days money back guarantee on every purchase without any playtime restrictions + DRM free installers which is even more awesome. I don't think gog's refund system has been abused much as they have it running like that for at least half a year now if I'm not mistaken.
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yeah you should get refund i had more then 2 hours of playtime i got refund but i guess you need to give a good reason for it
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EA been offering a 30 day money back refund for any reason for years it was about time steam did it too.
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http://store.steampowered.com/steam_refunds
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