I want to report a mistake in a drawing that I did a few hours ago, after several hours of errors on the web where you could not access, I have seen my giveaway ended and my draw was 1 copy, picture here:

https://imagizer.imageshack.us/v2/1055x133q90/513/2cdy.jpg

and the feedback of winning me appear 2 people, which is impossible because as I say is one draw and copy what I would like to give me an answer because the title of my draw is 1 copy, and so can not give the gift because I mistakenly listed two winners, my draw is as follows:

http://www.steamgifts.com/giveaway/W5fnC/takedown-red-sabre

I hope they give me a solution for this error is that the web has two winners in error when there is only one and so I can not deliver the gift because the other me wrong winner claimed the gift when there is only one winner


Quiero reportar un error en un sorteo que hize hace unas horas, despues de varias horas de errores en la web donde no se podia acceder, he visto que mi sorteo finalizo y mi sorteo era de 1 copia, y en el feedback de ganadores me aparecen 2 personas, aqui una imagen:

https://imagizer.imageshack.us/v2/1055x133q90/513/2cdy.jpg

cosa que es imposible porque como digo es 1 copia lo que sorteo y me gustaria que me dieran una respuesta porque en el titulo de mi sorteo es de 1 copia, y asi no puedo entregar el gift porque erroneamente me aparecen dos ganadores, mi sorteo es el siguiente:

http://www.steamgifts.com/giveaway/W5fnC/takedown-red-sabre

Espero me den una solucion porque esto es error de la web que ha dado dos ganadores por error cuando solo hay uno y asi no puedo entregar el gift porque el otro ganador erroneo me reclamara el gift cuando solo hay un ganador

10 years ago*

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La web paso por unos momentos malos hace poco, la cosa seria hablar con soporte sobre lo ocurrido y que solucionen, antes que le den voto negativo al sorteo, tuve unos problemas q se solucionaron solos, pero también sufrí unos sustos, espero se solucione tu problema, saludos.

10 years ago
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eso espero, gracias xD

10 years ago
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You're not the only one apparently:
http://www.steamgifts.com/forum/Pe2mK/1-copy-2-winners

10 years ago
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I think is only problem mine, thanks!

10 years ago
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Support are going to have fun tonight!

10 years ago
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10 years ago
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LOL

10 years ago
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The same thing happened to me. I actually went to Steam and bought a second copy of the game to award the second "winner" Because it is a bundle game currently I probably won't get any credit either, despite paying the full price.

10 years ago
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You didn't have to do that either. Support would have removed the second winner.

10 years ago
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Of course, i say same, I don´t plan to buy another copy because of a bug in the web, no mine

10 years ago
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Yeah I know that now, if it ever happens again, I'll be ready!

10 years ago
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and now I feel stupid....I could of just bought a second bundle for a dollar and got another copy of the game.....instead I paid 10 dollars...

10 years ago
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you don´t have to buy anything because you've drawn something is wrong and the web, should fix them, not us

10 years ago
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That is true, but at the time I didn't know it was a mistake. I was pretty sure it was, but I didn't know for certain. I did contact support, but not until after the fact. They haven't gotten back to me yet though.

10 years ago
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But I'd just like to point out that it was extremely kind of you to think first "I need to remedy this for the sake of the winners" instead of "let's fix this so I don't have to give extra." Good job on that part. Don't feel stupid. Feel generous.

10 years ago
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Thanks Freddie, I guess I was just raised to do the right thing. It wasn't my fault but I decided to make it right anyways. I feel better about it now!

10 years ago
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It's a rare issue, but this has happened before. Don't send a gift to either of them, contact support and we'll get the admin to remove a winner.

10 years ago
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I have sent the issue to support, thanks

10 years ago
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Good luck with that. My support ticket has been waiting for over a week.

10 years ago
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There have also been numerous instances lately where giveaways are duplicated/copied multiple times. Some weird stuff going on sometimes...

10 years ago
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Closed 10 years ago by 00david00.