You'd think that the most popular digital game distribution service would have decent customer support, right?
Think again.
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well i been support lot of tickets in 2013-2014, max time was take them 8 days... so wanted to be clear how much time is takes nowdays
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Well supposedly, they are trying to improve their support, and we should expect to see changes before the end of the year. They said that they don't want to outsource it, because most outsourced support is just as bad ( and that is mostly true to be fair ). So they are training people internally.
I just hope they increase the number of support people, so that we stop seeing those infuriating automated responses, that 99% of the time have nothing to do with what we asked them about!
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You're in a very small minority, as far as I can tell.
My own interactions with support were laughably bad :/
"Wait 3 months, get a totally nonsensical answer, correct them, get another nonsense answer (might be rude, as well), correct them again, don't hear from them ever again"
Pretty sure that's the Valve way.
Well, not like they've shown they give a damn about their customer anywhere else, either. :/
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Well, chances are that you will be more pissed off when they will reply than you are now.
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Check my post in your other thread, and check how long steam support answer my question.
Well at least they did reply eventually,
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when i said other i was mean different ticket sorry, sigh those low thinking skill peoples nowdays who put a dick on logic just to troll for attention
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Some tickets never get answered, just randomly closed after a few months.
The wait time used to be around 6 weeks for US and Western Europe customers, 12-14 weeks for anyone else; now it is equally "almost never" since most of their time is spent answering refund tickets.
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Yeah after the refund policy they almost never answer tickets anymore
Before they answer my tickets in about 2 days.
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Ive made a ticket before also... I got a respond months later
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I was like "Does OP mean Support is being sooo active lately?"
Guess not, which is quite normal if you ask me.
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"Whats wrong with steam support"
Well, let's start with the fact that it only exists in some illusionary form and work from there...
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The only time I had to go through Steam Support for anything I got a response within 48 hours, but it was a Journey of Light refund so they may have just automated it.
I feel for those of you waiting months on more important issues, though.
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Refunds go really quick. But other tickets sometimes remain open for months, without a respons.
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It doesn't really exist. And it's yet another reason why steam will never get a cent of my money.
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What ISN'T wrong with Steam support?
Thanks for the answer.
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Thank you for your answers
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