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greenmangaming problem

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Mustafa

So I bought the borderlands 2 season pass and I never got it? It just said ' There was a problem confirming your order. Any payments you made have been refunded. If you have any questions then please contact Green Man Gaming Support'. I never got my product code, not even a conformation mail. What can I do? It still took money from me. Never got a refund. I've made many purchases from this website and this is the first time this has happened. I did buy borderlands 2 the game itself and the key was sent instantly. What can I do?

1 decade ago*

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13 Comments
Sirhc

You contact them, and not Steamgifts? :F

1 decade ago
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Mustafa

Replies take hours. But I did give it a try...

1 decade ago
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frozened

You won't get your answer here. It's best to contact them.

1 decade ago
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kangarooster

Something similar happened to me (different game though), I didn't get a refund for few days, but I got it.

1 decade ago
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Mustafa

So would you say the best thing to do is rebuy it since the deal is insanely good and it ends in 10 hours?

1 decade ago
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AtomicWoodchuck

Guess they don't have a telephone number you could ring to clear things up?

EDIT: They do:

Customer Support: +44 (0) 330 500 1515

1 decade ago
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Mustafa

GMT time zone, next time they pick up their telephone is in 8 hours.

1 decade ago
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TartFlavor

They're also pretty responsive on Twitter.

1 decade ago
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Mustafa

I tweeted them like 5 hours ago, no response, same with facebook.

1 decade ago
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kangarooster

Yeah, rebuy it definitely then if you're not really screwed with money.

1 decade ago
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atroxic

I got borderlands 2 season pass earlier. But now I'm having the same problem to get Darksiders 2 season pass.

1 decade ago
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smog0

apparently they have some issues with paypal, PP even marked them as a gambling site sometimes

1 decade ago
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atroxic

I tried paypal and CC. Neither are working.

1 decade ago
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Closed 1 decade ago by Mustafa.