Wow I traded this away yesterday and thankfully the recipient activated the key on the spot.
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I don't know whether to laugh at this or not. Don't want to get banned
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Soooo… instead of just pulling it from the bundle, the dev now made an interesting decision of letting some people have the game they bought, and take it away from others, based on the sole factor if they had time to activate it or not.
Well, here is another dev to avoid like the plague, it seems.
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I kinda feel the same way (despite not buying the bundle yet).
It's funny seeing people try to defend his decision on the Steam forums.
The dev claims that was the best decision ... IMHO it would have been wiser to let all who purchased already keep the game.
The devs refuse to divulge any details of the deal they had with BS, too, which comes off as a bit shady to me. I'm sure they wouldn't have a problem with it if they were going to come out smelling like roses ...
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Indeed, and after reading the Steam discussions about the issue, it seems they're allowed to discuss it up to the point where they start looking greedy.
The whole thing came off to me sounding like "we wanted to bundle our game, but decided they weren't giving us enough money for it, so we changed our minds." Pure speculation on my part, of course ... but, having seen this happen before in other bundles, it wouldn't surprise me. Cancelling keys that were already paid for (yet unused) just kinda drove that point home for me.
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Again, what is being described by you and others would presumably have been impossible for the dev to do.
The only three options the dev had were:
Revoke all keys, including activated ones.
Deactivate keys that hadn't been activated yet.
Have BundleStars deactivate only the keys that hadn't yet been purchased (as only BS would have that information).
According to the dev, they tried for three days to get BS to do that last one, so that noone would take a loss.
After BS continued to ignore their requests, they deactivated the remaining keys, which forced BS to remove the game from the bundle.
If the dev's account is correct, BS is pretty profoundly the one that ought have fault ascribed to them.
The only thing the dev is to "blame" for, if their account is accurate, is deciding to allow people who had already activated the game to keep it.
So griping about the dev being generous toward early purchasers is..petty, at best. :/
Perhaps info'll come out that'll make the dev to blame. But given how they've comported themselves respectably thus far in the steam conversation, and what they've indicated about the situation, currently it looks like they handled the situation as best they were able.
And no, legally you're not supposed to make direct assertions about the other party or their conduct.
That's also where the devs have drawn the line in what they won't reply to, so their excuse seems quite valid.
They've been candid about everything that doesn't directly relate to BS's handling of the matter.
Don't buy into this unwarranted spitefulness. So far, all I've seen are the usual individuals that want to be hateful without basis.
If suitable reasoning pops up to take a less favorable vantage toward the devs, then it's easy enough to reorganize your thoughts at that point.
For now, all we know is that a dev has presented a very valid explanation of a matter and conveyed themselves with nothing but respectfulness.
Meanwhile, we've got all these empty, illogical arguments such as "It's ridiculous to defend the dev for their well-presented argument, because reasons! BundleStars is totally legit, even though we have no real history of good or bad experiences with them to work with to justify that assessment, and anyone that argues with that is ridiculous. #MySideIsBetterThanYourSideBecauseISaySo"
Look, it's not about taking a side: It's about not blindly being hateful without any basis, and about not latching on to spiteful words from people that are known to intentionally be hateful toward others. Just keep a clear head, and don't prejudge the matter just because some individuals are mean-spirited- especially when that prejudgement is completely contrary to what the currently presented evidence suggests is reasonable.
Heck- since nothing was lost, even if there was a mishap, this entire affair is absurd. People are treating the developer like they're a war criminal for what was at worst them either having a disagreement with BundleStars or making a decision they regretted and tried to remedy as best they could.
They didn't injure anyone, they didn't take anything away from anyone. Throwing a fit because of having to spend a bit of time working with BS to get a refund or because a promotion no longer exists..That's silly.
Complain about the fact that the dev deactivated instead of revoking, if you want (though again, that seems petty), but comparing this dev to outright scammy devs is.. ludicrous, and thus far without any basis.
Moreover, their conduct in replies indicates decent self-possession and bearing, which makes it all the more unlikely they'd be involved in the sort of rash behavior that is associated with less.. mature.. developers.
Basically, there's no reason whatsoever to be so profoundly upset with the developers, even if they ARE "to blame"- which all current evidence indicates they are not.
Really- make what judgments you feel comfortable making on the matter.. but don't let yourself get swept up in simply agreeing with the individuals who want to make this a blind witch hunt.
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We are both arguing based on 50% of the information and assumptions.
My argument is just not to jump to conclusions or attack someone for something that there isn't any basis for, especially when they've offered a reasonable explanation for their actions.
I couldn't care less who is "at fault", especially given the complete lack of significance of the matter (As I mentioned elsewhere, miscommunications and accidents and whatnot happens. So long as noone is injured and nothing is lost, shouldn't we afford the same consideration we'd want for our own mishaps?), but the reactions thus far are the usual bevy of embarrassing spite-fetishism, and given my respect for you, I wanted to try nudging you out of that pond.
I stand by my statement that customers who bought a product should not have that product taken away, whether or not they chose to activate the game right away. Does this hurt the dev by waiting another day (or three) to have BS removed the game? Yes, sure. But as we saw, BS removed the game from the bundle today.
Legally, you hurt yourself if you don't take a hard stance, since that indicates you feel the actions the other party is taking are legitimate.
Moreover, as others have noted, there's too much risk of loss, especially with grey market reselling.
There was no reason whatsoever that they shouldn't have deactivated keys when they did.
In fact, if their primary concern was resales, the fact that they decided on deactivation rather than revoking makes perfect sense.
Also, BS removing the game after the devs deactivated keys is NOT a mark in BS's favor. In fact, one could as easily interpret it as support of the dev's claims.
At the moment, things look bad for BS, and all "blame" is on them.
But, you may have noticed, I'm not saying we should direct our spite toward them, either.
And if we're not directing spite at the one that currently seems to warrant it, then whyever are we directing it toward the person who has provided reasoning for their lack of responsibility?
"Innocent until proven guilty" is all I'm promoting here [along with a disapproving glance toward those being hateful without basis solely to be hateful].
If you assess the facts, and think the devs ought be mistrusted by you, then that's your prerogative. But the intensity of hate they're getting despite having provided a reasonable explanation of their actions is absurd. Even if you feel that much disdain over such a non-damaging matter, it's best to wait till you've an actual basis for applying it.
Especially since currently the only one we've grounds to mistrust is BS, until we get word from them on the matter.
Honestly, it's a topic that's best approached with a shrug and a quick disregard, and perhaps a soft simmer on the back-burner of your mind if the matter means enough to you.
It's not that I have any concern over the usual hatemongers- I wouldn't have bothered getting involved for that- but it bothered me to see good individuals like you seemingly get caught up in it.
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In any case, there's no doubting the dev has portrayed himself well. So even if he was "at fault", there's no reason not to respect them in that regard. That's true even if they are misassigning blame, since how many of us openly and easily admit to our mistakes?
Again, the real question is the severity of the matter, and it's so ludicrously inconsequential, especially once refunds kick in, that it's not at all worth this level of concern. :P
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But ... the ones who lose out should not be paying customers. If I buy something from a legal seller I have a right to expect that product to perform as stated.
Unfortunately my friend, it's the customers who get screwed so often in these matters. I cannot help but be reminded of the Ferengi First Rule of Acquisition "Once you have their money, you never give it back."
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By this point, he's explained that matter pretty clearly through that thread and elsewhere.
If you're not seeing that interpretation of it, you can clarify the matter for us by asking him outright if that's what he meant.
He's been responding respectfully and attentively, so there's no reason to hesitate.
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No point in peddling your interpretation then, if there was a precise statement from the dev saying that, feel free to point to it. Unless I'm mistaken, in the steam thread there are no specifics on what the "3 days of failed negotiations" were about, for all we know he could have been asking for a written apology and a greater cut of the bundle price.
He stated that he did what he felt was best, all I'm saying is that you give the dev's "we-don't-want-to-reveal-too-much" statements the benefit of the doubt, despite not having any information on BS's side. Someone acting "respectfully or attentively" doesn't make what they say (or your interpretation of it) true.
I'll reserve my judgement to when we know the facts and perspective on both ends, rather than just take someone's side
PS: if that "elsewhere" you mentioned has more information please share a link, I'd like to look at it.
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From that thread alone:
A miscommunication led to Star Ruler 2 being included in a bundle that it was not supposed to be included in. I attempted to resolve the issue less drastically, but ultimately felt I was left with no acceptable choice,
Revoking only unreedemed keys appeared to me to be the lest disruptive way to handle the situation, considering the few alternatives available to me.
Again, I can't go into specifics. There was, frankly, no good option, because none of those keys should have been available to start with. We are honoring all redeemed keys, none of which should've even been available either.
Failing to revoke the keys would permit an unacceptable situation to continue.
It's clear that most people wish I did something other than revoke a ton of keys. Those 3 days were me trying to do things other than revoke a ton of keys.
I cannot speak to the exact situation, but I revoked the keys because the game was still part of the bundle, and other efforts [to get the keys removed from the bundle] were not fruitful.
The dev also has not contradicted the interpretation when it was stated clearly by others.
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This is the only one pertaining to my point (no one is arguing that the dev didn't do what they considered best and sought to justify it):
I cannot speak to the exact situation, but I revoked the keys because the game was still part of the bundle, and other efforts [to get the keys removed from the bundle] were not fruitful.
As I said. Filling in the blanks with your interpretation is the problem:
As far as we know the game was not removed because the negotiations were still ongoing and the dev was not getting what he wanted, or perhaps he wanted to change whatever agreement he had made and BS was refusing to do so on his terms.
You can conjecture all you'd like, but as I said, I'll wait for the other side's perspective.
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I don't feel it is shady, it is just he is really trying to handle it in a way he thought will be the best for him and the people. He is holding quite well in the face of the really angry posters on the game's forums.
But this still was a terrible decision and one I cannot stand by. I can understand this to a degree from the "small guy dev" perspective, but as a business decision, it is a small suicide that will tarnish the game's name for a time.
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The studio may be gone, but the people live on and WILL work elsewhere.
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As you say- regardless of if their narrative was true or not, the developers have more than adequately justified their process with it.
Without additional information, there's no reason to be hostile toward the developer.
In fact, at this point, we ought be looking toward BundleStars to make a rebuttal, given that currently all the responsability seems to be on their shoulders.
Then again, I personally find this whole matter to be grossly overblown given the information currently on hand, especially considering we have developers and distribution sites that outright scam, that get less negativity than this.
How about IndieGala's random deletion of accounts, broken keys, etc? GMG's reputation for selling unlicensed keys, and finding excuses not to replace keys?
What about some of the developers here on Steamgifts, that have embarrassed themselves repeatedly with their 4ProfitzOnly games that they also manipulate SG for CV on, before free promoing it for card profits?
What about the [developer] tagged people that sometimes are even more outright in their exploitation of the system?
What about, y'know, actual issues, like how corrupt politics, legality, and so forth have become, or the usual onslaught of war and abuse?
Geesh.
I'm not saying people can't be disappointed over how things turned out, but the topic seems suited to a bit more moderation than it is getting :P
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Well, here is another dev to avoid like the plague, it seems.
I'm perfectly aware that what they've done is entirely within their rights, but the way they did it...
Given that they're experiencing financial troubles... this isn't gonna help them. Not in the slightest.
It might (and surely will) sound harsh, but behaviours like that tend to make or break my opinion about devs.
TL;DR: 2 less games in my wishlist. And 3 more products in my ignore list.
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Oh wow I'm glad I found this, I JUST created a GA for this and had to get it closed, I'm sorry for the 5 people who wasted points entering it, I wasn't fast enough :(
Now we all need to contact bundle stars for either a partial refund or a key for another game...
If you already contacted them please post a follow up here so we all can know what to do.
Sadly for the devs and the publishing company, I now have a bad feeling about them and won't buy any games from them, and bundle stars, now I will always second guess buying a bundle from you.
You were right to make a new topic SickTeddyBear because I indeed do not read all the coments on the other thread, whitelisted.
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For me, this is shady. There is nothing any bundlestars customer has done wrong if they bought the bundle and didn't redeem the key, yet. But still, they are the ones being robbed.
If it is a legal matter, the resolution would be simple: Let the bundle be sold, let the keys get activated and settle the rest in court between bundlestars and the devs later. Or at least, let all keys already sold get activated and settle the rest later. If the devs' claims are correct, they would get compensated that way without settling it on their customers' backs. Of course, if they screwed it up themselves, they wouldn't.
But what sits worst for me is them advertising a sale for the game for next week. Hyping up the game and taking the player's money twice? If I didn't have the game, yet, I wouldn't buy it anytime, that's for sure - not even at a 99% discount!
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As a way to get out of that mess, i think the dev, with the help of BS, could remove the game from bundle, give keys to all of the users who bought the bundle (if they ask for them). Those keys should be given with a warning that the key will become invalid after a couple days (and then the dev could do the same he did today). That way many people wont even claim that game because they dont care about it, many others who wanted to own it can activate fast their keys and keep the game, and those who bought it for the profit re selling the key wont be able to do so because the keys will stop working (but i dont think they will be complaining that much). It sucks for them, but at least those who bought the bundle interested on that game would be able to play it. Lot of people will get to play the game for cheap, but i think its fair, considering that sites like G2A wont be able to have working keys selling for 2 euro and the price of their game will stay the same as it was before (wich i believe is the reason behind all this).
Ideas?
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Indeed. Not giving people that bought the bundle a chance to activate their keys seems a bit unfair.
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Giving purchasers an extra, like, two days to activate keys just means reducing the amount of people who BS will have to refund (but not eliminating that group from the equation), makes it even harder to see who has or has not managed to activate their key, and keeps G2A reselling going for two days more.
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About the extra keys, yes, they would be giving away free keys, but that doesnt represent a cost (maybe they just lose a few potential buyers), my point is that it guarantes that even if the keys are beeing sold at G2A, they will be there only for 2 days, so in a few days, their game wont be selling there for 2 Euro anymore, and they will be able to keep selling copies at their website, through steam or through any other website for the price they want. I know its not a perfect solution, but at least i think its a solution that gives a chance to many buyers to keep their game, the devs the chance to still control the price, and BS to avoid chargebacks and other losses from the people asking for refounds.
From my point of view, the worse outcome from this mess, and probably what forced the devs to do this was the lowest re selling price at G2A. I dont think he did it because he was expecting a bigger cut or anything like that.
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I activated the key and get to keep it, but it feels really weird that people who bought the bundle with 10 games but haven't activated their key yet will 'lose' the game. No idea what went wrong, but the dev pulling the plug this way seems a bit harsh. I might be wrong, but so far Bundle Stars didn't strike me as an unfair bundle site, so whatever the 'misunderstanding' was about, I can only assume that it might have been on the devs side...
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Paid full price for the bundle yesterday and now I can't redeem Star Ruler 2. Waiting for an answer from BS Support and to see what kind of compensation they are offering. I can see a lot of negative reviews, including mine, coming their way if they don't treat this right....
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I dont think any negative review based on just this bundle will affect them anyhow. 13483 reviews with 9,5 rate on Trustpilot: https://www.trustpilot.com/review/www.bundlestars.com
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The thing is...it isn't just based on this one bundle though, because if it can happen with this one then it can happen with any other bundle they sell as well. Reputations & trust are very much on the line here, IMO. This is why BS had better be extra careful with how they resolve this...doing so in a way that most customers will be happy with.
As for the developer, I think his rep is already permanently in the sewer now...regardless of whether he was technically in the right or not (which we still don't know)...purely because of the way he handled it by dragging innocent customers into his business dispute with BS (which absolutely should have been handled behind the scenes in court if resolution wasn't possible).
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True that. Also I think it kinda sucks because it's Bundlestars fault for destroying this dead developer's legacy. I mean I read from the Steam forum that they negotiated a different kind of deal with Bundlestars and Bundlestars kinda screwed it up. Lucky they didnt touch the claimed keys because they could have done that as well.
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Yeah, but you can read those 1 star reviews: "My first review was rejected because I wrote '5/7 would buy again'". I mainly just check the legitimacy and quality of websites for Steam keys selling. In most cases owners themselves even answer you on there, so you will get an answer if you were not satisfied with your purchase. You can check for all the negative about the website and decide if you're willing to take the risk just to get cheaper key. Read the review differences between G2A.com and cdkeys.com (as an example, since the first is widely known and second is not)
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oh i know, overall its fine really, but it seems its heavily modified with moderators which is not necessarily a bad thing, however that can make things a bit more biased towards or against certain places due to that moderation. which is why i think the site itself only has 3/5 stars rather then more.
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.... Your reply makes no sense in light of what is going on... First off, how would the winner have redeemed a game key that was part of a batch made invalid by the dev? Secondly, what sense would it make to reroll a giveaway in which the dev made all keys void and useless? What Mooyashi needs to do is what Aquillion suggested.
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Way to go back and change your reply from what it was before. Not that I care, but you could have just made a new reply or even added onto your reply, not edit entire thing.
I blacklisted you because despite your user level, you seem to fail to understand how some things work. IF you'd gone to Mooyashi's profile on here and looked at giveaways, clicked on the Star Ruler 2 one, you'd been able to see who the winner was since they'd left a comment AND then go to that person's Steam to check if they had the game in their inventory, which they didn't, because you can't redeem a key that the dev has revoked. Which is something I did before I ever replied to you the first time. The giveaway has already been deleted. Also, your reply to Mooyashi was 40 minutes after AFTER Aquillion's, not the "immediately after" you had said it was in your reply BEFORE you edited your reply. So the "oh, I didn't see it since we replied at same time" line you gave, not buying it.
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Gave away two keys and both has marked as received so good for me that they werent revoked.
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Customers who purchased the bundle previously deserve to get a working key from Bundlestars one way or the other. Anything less will be completely unsatisfactory.
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The keys were not used in accordance with our expectations.
Expectations are irrelevant. Show me the money konrads contract.
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It's probably against the rules to link https://www.steamgifts.com/discussion/zRLnS/your-ip-adress-is-teporaryly-blocked then.
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I came just to check the usual revocation party on steam... surprisingly, it is not the case, but it is still similar. hooray.
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I do that when I plan to keep a game. A bit of a problem for those who either can't (mobile, away from a computer, etc) or plan a trade/giveaway. x_X
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We have one side of the story and you can't really go off of that. This by no means is saying that what happened by the game dev isn't correct, just that people should want to hear both sides instead of making a real judgement. The situation sucks no matter how you look at it for the people who purchased the bundle and haven't redeemed the keys before they went void. Hopefully Bundlestars does make a statement to address the issue.
I notice they did deduct 50 cents from the bundles original price which honestly seems underwhelming. Star Ruler 2 by price was the premier game at 25 bucks and made it look more appealing for the price tag of a $4+ bundle. As you can see by comments that Star Ruler 2 was one of the main reasons, if not the reason they bought the bundle. This isn't saying that the games packaged in currently are worth $4+, but I believe this probably would of been a $3/$3.50 bundle if Star Rule 2 was never added.
What did they original bundle look like? Was anything added to replace Star Ruler 2?
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What did they original bundle look like? Was anything added to replace Star Ruler 2?
The same as it does now, just with Star Ruler 2. Nothing was added in it's place, the bundle was simply reduced by $0.50 USD.
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I always activate the keys from bundles once I buy them, unless Im saving some for trading or giveaways. Kinda sucks that the price didn't change although they deleted pretty expensive and good game from their bundle. Actually I bought that bundle just because of that game and I got it, so Im happy. ^_^
Edit: My bad, the price of the bundle changed SUPERB 0,20€ :DDD
Well, I can tell that the price for Star Ruler 2 is more than just that in this particular bundle - at least for me.
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One more Dev to the naughty list. Only speaks in half truths
"had no intention of offering that particular discount."...maybe they should have thought about that before sending the keys
It really bothers me, that only unredeemed keys were voided.
I cant even ask for a refund, cuz Odalus is part of the bundle
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Frustrating, I was busy when I bought the bundle....but went to activate all the games I wanted on Friday (before reading this thread) and found the duplicate key error.
Looks like I missed my chance by a few hours, now I just want to see what happens in terms of refunding for people like me
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I don't understand why people bought the bundle and they didn't used it.
In my case, when I'm buying something, I'm using the stuff I bought afterwards.
I'm not waiting for a sunny day. I activate keys even on friday 13. I don't have a special day/hour to activate keys on Steam.
If I grab a key from somewhere, I activate it right away. I need to build up my library quick. I even add free stuff from Steam that registers as +1 in library count (like Aura Kingdom + DLCs or Fuse + DLCs).
97.61% of you who bought the bundle, you are not gonna play any game from that bundle (except only for farming cards).
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I can only speak for myself: I keep the keys in my account until i want to play / trade the game. I dont activate them right after buying. That way, i am still in control of my backlog.
Treating ppl who keep their keys in BSs account different than ppl who activate keys right away is weird. So if i wanted to give the key to a friend i meet on sunday, its invalid. Just cant comprehend the dev's logic.
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How is it wierd that they give goodwill to the people who have activated the license to their account? But revoke unused keys. Its BS job to compensate those people who bought it and couldnt activate the game, not the devs. If they would also revoke activated keys everyone who had the game would get an account notification and it would cause much badwill to the dev. This is a way to minimize that.
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Some people are busy during the week days and they have more time to do such activities during the weekend.
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... You are on a site... that does giveaways... and yet you do not understand why people buy bundles and not use them or the games right away? <___<
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"I don't think people enters on giveawawys of games they want,"
that's on the conscience of the the winner. It's just lack of respect to enter for something you dont' want. I for one enter games that i want to try but don't want to buy them because i feel i might not like them.
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I don't think people enters on giveawawys of games they want
Some people are just here to leech as much as they can, but many do care about joining only for games they intend to play.
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So how many blacklists you gotten now, with your greedy reply?
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What's not to understand?It doesn't require a huge stretch of imagination. this is S.GIFTS after all
Some people like to trade, others make GA´s and some just did not felt like or where to busy to activate every single key.
I had less than a day to activate a product to which i paid for. All of that because the Dev wasn't satisfied with the service? Lame :I
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While I personally also always activate keys immediately, I can see various reasons for people to not do so. For example, on the Steam forum linked in the first post people were saying they were on vacation when they've bought the bundle. Considering you need to have the Steam client to activate the game cause it is impossible to activate from the Steam site (as far as I can tell), I can easily see why people on vacation did not activate the keys right away.
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Well, sometimes I buy bundles before going to sleep and activate the next day. Sometimes when I buy a bundle paypal takes a few minutes to process the payment so I just do something else while waiting for it and end up forgetting and activating the keys hours later.
And sometimes I simply wait a few days to make up my mind of what I wanna do with the key when I'm not sure if I'm really interested in the game or not.
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I thought this needed it's own separate topic because not everyone is reading the latest comments in Rachel's deal thread:
https://www.steamgifts.com/discussion/EA4Yb/bundle-stars-killer-bundle-8
Because of a dispute or some miscommunication with Bundle Stars, Star Ruler 2 was pulled from Killer Bundle 8, and all unredeemed keys -- including those in already purchased bundles -- have been voided (keys that have already been activated on Steam are OK, and will not be revoked). Straight from the developer:
http://steamcommunity.com/app/282590/discussions/1/355043117511869933/#c355043117512016815
Because of this, if you have an active giveaway which contains a key from this bundle, you should delete it and contact Bundle Stars support for a resolution to this issue.
UPDATE (August 22): It appears that Bundle Stars and the developer have resolved their dispute, and replacement keys will be available:
http://steamcommunity.com/app/282590/discussions/1/355043117511869933/#c355043117522257089
UPDATE (August 23): Just got an email that lays out the details for getting a replacement key. It was not in response to a specific support request, but was sent to all purchasers of the original bundle:
http://steamcommunity.com/groups/bundlestars/discussions/0/355043117525162695/
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