I have a problem. My first giveaway on SG was from a bundle containing 4 games. When I got in touch with the winner, I saw he has 3 of the 4 games, so I decided it wasn't fair giving him the bundle. I explained to him the situation and he not only knew that it's against the rules regifting games, as he said he's done it several times, so he should receive everything despite already having the games. He got pissed and said he was going to complain, but since I didn't do anything wrong and he did, I ignored him. I requested a new winner and waited. But a week went by, the moderators haven't yet given me a new winner and the guy marked the gift as not received. He knows well why he didn't receive it.

Anyway, I want to know if, when I receive a new winner, this classification disappears or stays there. Should I wait to get a new winner or should I open another ticket explaining the situation?

7 years ago

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It goes ^^ And you should probably give a reason when requesting a new winner, but at the moment it seems the support are pretty busy/weighed down so waiting more than a week for a response isn't weird.

7 years ago
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I gave a reason. I said the guy has 3 of the 4 games. :) But hey, thanks for the answer. I feel way more relieved now. ^^

7 years ago
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You can also include a link to his sgtools activations page which you can find after adding his steamgifts name here

7 years ago
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I will! Thank you very much!

7 years ago
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be prepared for a long ride...

7 years ago
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I know. :/

7 years ago
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You should check one of my last discussions because I was affraid of the same thing, the "not receive" thing and the people toll me that don't worry, If you send a request of new winner, you'll haven't problems ^^ and, if the request was because the winner have one or more of the pack you raffle, they'll acept your request (you can check that in the rules ^^)
PD: nice icon :P and good luck ^^ suc*s have problems with people in a page where something should be good and funny u_u

7 years ago
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Thanks!

7 years ago
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Got my ticket approved and the user suspended. Thank you for your help, guys!

7 years ago
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Closed 7 years ago by novocaineheart.