Can you trust Green Man Gaming?

Nope, I bought BL2 from them and had no problems.

Bought Tomb Raider when it was 13.60€, all fine. Try contacting support.

Nope, they are an authorized reseller. Contact their support.

Tweet them @greenmangaming, this happens every so often on every key seller site.

They're reliable. I remember months ago cg was even considering about talking to them to get an exclusive SG discount codes.

Just contact them explaining your situation.

That really sucks because I've used them to buy about 15 games and they've all worked perfectly, definitely contact them about it!

That kind of thing can happen wherever you buy the game from, even steam. Just contact support and they'll sort it out.

I buy everything from them, 100% reliable, just contact them.

yes

I got Devil May Cry 4 from them and it was all good.

just contact them...they might watch your steam profile to make sure you dont have the game...but i never had a problem with them

give us an update on how yer support interaction goes

Contact GMG support. I've used their sites many times before and have not had this happened to me before.

Same just happened to me. I filed a support ticket and i'm pretty confident that i get a new (and working) key. I've done bussiness with GMG in the past and they've delivered what i've ordered.

Try to contact them. I've never had issue with them and most of my purchases lately have been from them.

I bought more than 15 games there, never had any problem.

Yes, they are trustworthy.

absolutely yes

check the keys under your Account area,

they might have goofed on the email confirmation

They screwed up in the past and refunded my purchase, trustworthy in my opinion.

Bought many things from GMG, never an issue.

never had any problems and i use them moderatly much

They're absolutely legit, contact them and I'm confident you can work something out with them.

Just to add to the wall of positive above me:
I'm a loyal customer.
I've been buying from them for a long time now (over 20 games), without a single problem.