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Can´t Claim the game and don´t know how to contact the owner

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Canuzo

Hi guys, I am still learning how to use the site. I won a key (Rapture Rejects), but when i try to redeem it, it says that it was already claimed on steam. I tried to add the owner on steam but couldn´t contact him, is there another way to contact him? (MAybe it´s a noob question, but i need help, sorry for the writing mistakes). What should i do now? I has been 1 week that i won

3 years ago

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11 Comments
Chadworthy

If the steam activation says “duplicate code” then on steamgifts put “not received” on your Won Giveaways page.

3 years ago
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Mari1

If you comment in one of their giveaways, they'll get a notification.

3 years ago
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Khalaq
(Senior Moderator)

Most people leave a comment in the comments section of the giveaway. When you do that, the creator of the giveaway receives a notice that he or she has a new "reply." This works on ANY of that user's giveaways, so you can also leave a comment on one of his or her old giveaways if needed.

In the meantime, you can mark the giveaway "not received" as the key was not valid. This will probably get the attention of the creator of the giveaway, and it is hoped that he or she will contact you. "Feedback" can be changed up until a certain point in time, so you can switch it to "received" if the creator solves the issue.

Remember: Do not mark a gift "received" unless and until the promised game is in your Steam library. Marking it "received" means that you have added it to your library, and Support will hold you accountable for it.

3 years ago
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andreeeeeww

"Feedback" can be changed up until a certain point in time, so you can switch it to "received" if the creator solves the issue.

out of curiosity, how long does a 'not received' stay changeable until it's locked in? i know the 'received' ones are something like a week, but i have a 'not received' back from august that i can still change.

3 years ago
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JadeNic

I think they remain changeable forever. Just checked one from 8 years ago and it seems I'm still able to change it.

3 years ago
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andreeeeeww

thanks for the info. pretty neat that the option to correct a botched giveaway remains open indefinitely.

3 years ago
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Khalaq
(Senior Moderator)

As for the "received" feedback, I cannot remember, and that information is not available with a cursory search. I seem to remember it being limited to a matter of weeks, but that is just a guess.

Regarding the "not received" feedback, I believe there have been changes to that, so I have no longer have any idea. JadeNic says he is able to change the feedback on a giveaway from eight years ago, but I can neither verify nor negate the accuracy of his statement.

I will see if I can find an answer from someone in Support.

3 years ago
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thegodoftitsandwine

Can confirm that any "Not Received" can be changed as I have an undelivered win giveaway from ~7 years ago with that option. "Received" feedback is locked after 30 days, if you try to change any feedback after that point you'll get a pop-up stating this and to contact support if a change is needed.

3 years ago
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Khalaq
(Senior Moderator)

Thanks for the info.

3 years ago
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thegodoftitsandwine

Not Received can be changed to Received at any time. Not Received can't be selected till seven days after the giveaway has ended and once selected is locked in after 30 days at which point it can only be changed by support.

3 years ago
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Canuzo

Thank you very much guys!

3 years ago
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