I bought Rainbow Six Siege like a day ago.
Now I got a message from Steam saying they removed the game because they had a problem processing payment for this item http://i.imgur.com/TYO3HNr.png

Is there anything I can do to either get the game or my keys back?

8 years ago*

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8 years ago
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8 years ago
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He removed me and doesn't accept me back, seems pretty intentional.

8 years ago
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8 years ago
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So I shouldn't create a ticket here?

8 years ago
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No, support here isn't going to do anything for you. That user isn't even a SG user...theres no point. Contact steam support if anything.

8 years ago
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create a support ticket on STEAM op meant.

8 years ago
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8 years ago
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that is miss information.

8 years ago
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8 years ago
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steam support could get his items back if he traded and that gift was not "gifted"

8 years ago
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8 years ago
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They do, as long as the gift was traded and not "gifted"

8 years ago
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8 years ago
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the only thing the support team here can do is potentially ban the person that sold you the key. If you want keys or items you traded you need to contact steam support, it's likely they can ban the user from steam as well, but most likely that won't happen. Best case if you used Keys to trade for the game they'll refund your keys back to you provided the person who scammed you hasn't already moved the keys onto other accounts.

It clearly sounds intentional, that's why when trading for high priced items you should be 100% certain that the person you're trading with is reputable before giving them anything.

8 years ago
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Sent a ticket to steam support, although I don't get my hopes up.
How can I find his username on steamgifts?

8 years ago
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8 years ago
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Managed to find one of his alts using that. Can I just -rep him with a link to this?

8 years ago
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read the FAQ and remove the name of the guy, else you will be suspended for calling out and sorry, you lose your keys

8 years ago
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Removed his name and steam profile link

8 years ago
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Russian, makes sense.

8 years ago
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8 years ago
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nice lol

8 years ago
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True. Russia made my library so fat. Then the region lock came and I couldn't buy any more games from Russians. :(

8 years ago
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R.I.P

8 years ago
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Yep. Now, I buy them from Canada and New Zealand. xD

8 years ago
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Not all russians are bad, having 5 games that would have made more sense of something not right.

8 years ago
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Aye i agree not all russians are bad but it does tend to be them, no offense to the russians and yeah would of hit me stright away so killermanGR next time look at the guys profile. also was it done in the trade steam window, if not u aint getting shit.

8 years ago
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Last I checked, most scammers don't give country flags, or make themselves appear Murican… Especially because of the stereotype you are referring to.

8 years ago
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what?

8 years ago
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Many people think most scammers are Russian or Ukrainian. Therefore actual Russian and Ukrainian scammers don't post their country flag, they post usually a Western (mostly American) flag instead on their profile.

8 years ago
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8 years ago
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My friend! This is because best of new deals and fresh value for very trade!
Buy one get none, now for only double price!!
Click username and password for free new account bonus.

Shocking : 10 hot new dentist secrets for healthy fat loss iphone, stepmoms hate her, YOU DECIDE.

(Please don't hurt me :P)

8 years ago
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Was the game traded to you via trade window? If it was, steam gift for keys in the trade window, steam support should be able to get your keys back.

8 years ago
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He gifted it to me because it was untradable, then I sent him the keys.

8 years ago
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A untradable BS and secondly you aint getting shit back wp.

8 years ago
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Unfortunately I doubt steam support will do anything for you then, still worth a shot.

https://support.steampowered.com/

8 years ago
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They wont tbh next time look at profiles, ask for their steam trade rep or whatever and ffs use the steam trade system.

8 years ago
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He gifted it to me because it was untradable i can't reverse the trade when it doesn't happen in one single trade window.

8 years ago
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Δε φαίνεται και πολύ εμπιστεύσιμος ο τύπος από τον οποίο αγόρασες το παιχνίδι. :P Συν του ότι το αγόρασε από άλλο account, που αν κρίνω από το όνομα που φαίνεται στη φωτογραφία, το χρησιμοποίησε μόνο και μόνο για να κάνει αυτήν την απάτη. Τέλος πάντων, απλά στείλε ticket στο steam support και χιλιοπαρακάλα τους να κάνουν κάτι. Επίσης, κάνε report αυτόν τον τύπο στο steamrep.

8 years ago
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english- nobody understand to these hieroglyphs lol

8 years ago
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Ha-ha-ha, very funny.........NOT! It's Greek and the other guy is also Greek, so why should I write in English to him?

8 years ago
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Coz im batman

8 years ago
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and i am batcat
http://z0r.de/5036

meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow meow

8 years ago
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Jesus, haven't seen this in years.

8 years ago
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I knew it, I saw few symbols from math :-)

8 years ago
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Greek is a very easy language.......if you're Greek. xD

8 years ago
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It's common courtesy.

8 years ago
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some of us do . . not me of course

8 years ago
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It's Greek. Easy language to understand. :B

8 years ago
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people say that my body is like a Greek Goddess!!!

8 years ago
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If you're female, that's good. If you're male, then this is really NOT good. :P

8 years ago
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i am a male :(

8 years ago
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That's really sad then. Well, maybe a bag on the head would do wonders, but still.....meeehhh. At least, your body is like Aphrodite's body or another goddess' body?

8 years ago
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pics or didnt happened

8 years ago
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:( no i am shy :(

8 years ago
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let the hate flow through you and delete the shyness ):

8 years ago
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i'm seeking for xarabas' nudes for a very long time. now you're on my list as well. wink wink

8 years ago
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Would like to learn Greek sometime and visit your country. :)

8 years ago
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You're welcome here in our awesome country. Well, it's not awesome, but whatever. :P The Greek language is a bit hard, but I'm sure you can do it. :D

8 years ago
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Αξίζει να στείλω ticket στην steam άμα μου το κανε gift;

8 years ago
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Ναι ρε συ. Αν και είναι πιο αυστηροί τώρα πια, αλλά μου'χε τύχει στο παρελθόν ένας μαλάκας που πούλαγε revoked GTA V gifts. Είχα αγοράσει 2 gifts απ'αυτόν, έπειτα έπεσε revoke και στα 2, τον έκανα report στο steamrep και έστειλα ticket στο steam support. Από τα 40 tf2 keys που έχασα, μου στείλανε μόνο τα 20 (δεν ξέρω το γιατί), αλλά κάτι είναι και αυτό. Πάντως, έχουν γίνει πολύ πιο αυστηροί τώρα πια. Στείλε τους ένα ticket, ευγενικά πάντα, και παρακάλα τους να σε βοηθήσουν. Και πες τους να κάνουν ban αυτόν τον τύπο. Αλλά πρέπει να'χεις ατράνταχτες αποδείξεις. Επίσης, κάνε τον οπωσδήποτε report και στο steamrep.

8 years ago
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Παρεμπιπτόντως, και στο steam support και στο steamrep, να στείλεις ιστορικό τής συνομιλίας σας, το trade history σου, το e-mail όταν έλαβες το gift......χμμμ, νομίζω ότι αυτά είναι όσα χρειάζεσαι.

8 years ago
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Greek is such a pretty language. Even looks pretty. Ok, maybe I'm biased... I'm such a fan of Greek mythology and history and geography.

8 years ago
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Thank you. :) Well, to be honest, it's a bit hard language. Many Greeks make spelling mistakes. Not me, of course. I'm a master of the Greek language. :P :P But yeah, it looks pretty. I love mythology too, but geography was never my cup of tea. :P History is nice too, not as much as mythology though.

8 years ago
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Το πρόβλημα είναι ότι δεν έχω ιστορικό της συνομιλίας γιατί με διέγραψε και δεν με δέχεται, και δεν έχω ιστορικό της συναλλαγής διότι έγινε μέσο trade request και όχι trade offer

8 years ago
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Μπορείς να βρεις το trade history σου, για να δείξεις ότι του έστειλες κλειδιά. Επίσης, λογικά έλαβες ένα e-mail από το steam όταν σου έστειλε το gift. Το πρόβλημα είναι ότι, εφόσον δεν έχεις ιστορικό τής συνομιλίας σας, τότε χαιρέτα μου τον πλάτανο. Δεν μπορείς να κάνεις ούτε report στο steamrep, ούτε ticket να στείλεις στο steam support. Έπρεπε να το'χες σκεφτεί να κρατήσεις το ιστορικό τής συνομιλίας σας, αλλά εντάξει, μη στενοχωριέσαι, ό,τι έγινε έγινε. Δες το σα μάθημα αυτό που έγινε. Το ξέρω ότι είναι μαλακία, αλλά αφού δεν πήρες τα μέτρα σου, δεν μπορείς να κάνεις κάτι γι'αυτό. Μόνο ένα απλό report στο steam μπορείς να τον κάνεις. Βάλε και το profile του στο profile σου για να προειδοποιείς τους πάντες να μην κάνουν trade μαζί του. Άμα έχει και κανά steamgifts account, κάν'του κανά -rep κιόλας.

8 years ago
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Πως βρίσκω το username του; Αφού εδώ βρήκε το trade μου λογικά θα έχει λογαριασμό

8 years ago
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Δε γίνεται να το βρεις. Το username του θα πηγαίνει κάπως έτσι: www.steamgifts.com/user/XXXXX (στη θέση τού XXXXX θα είναι το name του εδώ). Μπορεί στη θέση τού XXXXX να έχει όνομα παρόμοιο με το steam name του ή με τα προηγούμενα steam names του. Επίσης, επειδή πρόλαβα και είδα το profile του πριν το βγάλεις, είδα ότι στο roster τής ομάδας που έχει, υπάρχουν και κάποια ελληνικά ονόματα. Ίσως μπορείς να συνεννοηθείς μέσω αυτών για το "φιλαράκι" τους. Επίσης, ψάξε να βρεις με κάποιον τρόπο αν έκανε scam και σε κάποιον άλλον. Μπορεί και να'χει account και στο tf2outpost για παράδειγμα και να γράφει εκεί και το steamgifts name του, για όποιον θέλει να κάνει trade μαζί του. Απλά ψάξε από'δω και από εκεί.

8 years ago
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this is all greek to me

8 years ago
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No, you lie. :O

8 years ago
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ഇംഗ്ലീഷിൽ എഴുതു മകനെ !!

8 years ago
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It's trying to communicate. poke poke

8 years ago
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Really... Why would you trust a guy with that profile?

8 years ago
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Ikr

8 years ago
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Next time buy from traders who got some decent rep and remember if price is to good to be truth its 99% scam.

8 years ago
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You "bought" .... from another user? Sorry to say but lesson learned.

8 years ago
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I don't understand your reply. You're saying we shouldn't be trading with other users?
But yeah, this was my first time I traded for a game on steamgifts, obviously going to be more careful next time.

8 years ago*
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Yes, you shouldn't be trading for untradable gifts which clearly state that they'll be tradable after 30 days, which was made EXACTLY to solve such problems.

8 years ago
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Let me fix that for you: "which was made EXACTLY to make Valve more money."

8 years ago
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It was mostly made so support wouldn't have to help people in cases like this, but it the end it does make them more money.

8 years ago
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Why always in deals? I don't understand it.

8 years ago
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Ummm... Cause it's a great deal for the scammer?

... Just guessing.

8 years ago
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( ゚ヮ゚)

8 years ago
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Like I always say ...

(╯°□°)╯︵ ┻━┻

8 years ago
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when ppl will learn ?

8 years ago
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If Steam isn't refunding me then maybe I should just charge-back, or they'll suspend me?

8 years ago
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Πώς ακριβώς θα το κάνεις αυτό; o.O Απλά στείλε κανά ticket στο steam support με ό,τι σου είπα να στείλεις, αλλά αν και είναι δύσκολο να σου δώσουν refund χωρίς ιστορικό συνομιλίες, ίσως και να υπάρχουν απειροελάχιστες πιθανότητες να σε πιστέψουν αν τους στείλεις το trade history και το e-mail με το gift που σου έστειλε.

8 years ago
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Άμα πω στην τράπεζα να ακυρώσει την πληρωμή τότε παίρνω τα λεφτά πίσω, αλλά από κάτω λένε ότι θα φάω ban.
Ισχύει ότι κάνουν πάνω από μήνα για να απαντήσουν;

8 years ago
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Δεν κατάλαβα. Με paypal πλήρωσες; Και γιατί να φας ban; Αφού ο άλλος σε εξαπάτησε, αλλά εσύ θα φας ban; o.O

8 years ago
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Κάτι επίσης πολύ σημαντικό: Στην ειδοποίηση για το revoked gift, γράφει ότι σου το έστειλε ο g67d67df6. Είναι προφανώς alt account του και τον έχει στους φίλους του ο τύπος. Έχει φτιάξει και άλλα alt accounts με περίεργα ονόματα. Πες το και αυτό στο steam support και στείλε τους το link τού scammer, αλλά και του g67d67df6. Προσπαθώ να σε βοηθήσω όσο μπορώ. Μην τον αφήσεις να ξεφύγει. ;)

8 years ago
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you got the key/gift from a non-steam way. He Gifted you the content, so there's no way to get a refund since you did not pay for it to steam directly (If I understand the refund policy), not to mention steam revoked the gift due to payment issues (which was theoretically the reason we had trade cool downs, but whatever) , so unless you're planning on charging back the guy who sent you the gift (which I'm guessing you can't since you only have the steam profile), then you're pretty much screwed. Charging Steam for something that's not their fault will result in what we like to call fraud, which is very illegal in many places, and at that point you're account will probably be more than just suspended.

8 years ago
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Got scammed 4 keys like this, a year ago. Think it happens quite frequently in the past(which is why steam introduced the 30day trade restriction on gifts), so unless you are absolutely sure the game wont get removed (i.e the guy is very reliable), you should wait for the 30 day trade restriction before you trade. Take it as an expensive lesson I guess. Only thing you can do it report the guy and hope he gets labelled as a scammer, but you still can't get your keys back.

8 years ago
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Unlucky.

8 years ago
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Welp the guy has blocked me

8 years ago
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Call out his name, we shall spam his profile with bad bad curses!! And all of us shall report him to steam support! His name will be blackened and he will be ashamed of his filthy actions!!

jk, it was definetly coming since he didn't react to your friend requests, i belive there is nothing you can do exept to wait for the steam support answer =(

8 years ago*
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Please don't suggest breaking the rules to others.

8 years ago
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"jk" is not enough?)

8 years ago
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People have been banned for "joke begging" in the past so it's always preferable to err on the safe side. ;)

8 years ago
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ROFL
there are 3 users with that name (if you remove the ending), none of them has even setup their steam profile

like... wtf were you thinking?

btw, that's 60€ game, how much did he ask for?

8 years ago
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You don't see the name of who bought the gift, you see the name of whoever gifted it to you.

He asked for 15 TF2 keys, plus 4 more for some TF2 items, which I ended up paying full price because I didn't care since I got the game at a good price.

8 years ago
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After a quick search on steamrep, I found out he's an alt of http://steamrep.com/profiles/76561198067756783 so fml

8 years ago
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sry to hear that, humans are a stupid species
no calling out rule though :(

8 years ago
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8 years ago
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As the trade was made out of the trading window, you've pretty much lost your keys While you could theoretically do a charge-back for the funds used to purchase the keys, but that would put your own account in jeopardy.

The 30-days trade lock for new purchases was specifically put in place so Valve would not have to help you in a case like this. You can rest assured that they're unlikely to provide any kind of help.

The best thing to do is report the guy on Steamrep (with proof), chalk this to experience and move on. In the future, stick to established traders with good feedback.

8 years ago
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Can I get them to reverse the trade? He gave me some items when I traded him the keys (in the same trade) because his backpack was full.

8 years ago
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Did you lose those items as well? If these were lost then you have a chance. If you still have them, then Valve will consider that you still have the items you traded for. Anything you did outside of the trade window is not part of the trade as far as they're concerned.

8 years ago
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I still have those items, but then it's like I overpaid for those items by 15 keys.
Why can't they just read the chat logs and confirm it themselves?

8 years ago
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Why can't they just read the chat logs and confirm it themselves?

Because you explicitly went against their Terms of Service that has them clearly state they don't support or appreciate 'unofficial' trades and you do so at your own risk. :P

Anyway, if noon else has mentioned it, you should always report a scammer for 'Attempted Trade Scam' through their Steam Profile. You won't get your items back, but their account WILL be suspended with enough reports.

Basically, if doing any major trades, you're going to want to make sure they're done through the same in-Steam trade window. Anything past that, you'll want to vet the individual in question very, very thoroughly.

Steam Support will not return any items or gifts that you feel have been traded unfairly. ((There are no exceptions to this policy.** This policy does not include games received in a trade that are revoked due to payment fraud (please see the Revoked Gifts article for more information).

If you performed a trade to receive this game, Steam Support will restore any items that were exchanged in the same trade window as the removed gift. If your trade fits this circumstance, please contact Steam Support.

But most notably:

To ensure that a scammer is appropriately handled, and to prevent them from benefitting from this scam or others in the future, make sure that you report them through the Steam Community Reporting feature.

8 years ago
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I don't understand the logic behind that though. In the steam chat we clearly agreed for a price in keys supposed he would gift it to me, what difference does it make that it's not on the same trade window?

8 years ago
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On the one side, they don't want to give you refunds at all, but since using the same trade window is an irrefutable transaction record that is in accordance with the listed and core functions of the service, they're likely legally obligated to assist you in that specific situation.

On the other, they don't want to be obligated [legally or otherwise] to assist if the assisting is a pain to do [versus looking a single transaction up], so they make the rules as tight as possible, that way any assistance they provide outside of that is 'extra'- which is why it's always good to poke them.

Finally, the odds of getting scammed are far, far higher if you do any sort of trade not involving a single transaction window. If you intentionally break their guidelines to do something risky, why should they be obligated to help you in the first place? You're the one who blatantly ignored their ToS.

You're asking them to go through a lot of effort to validate the contents of the chat logs and take you on your word that no out-of-chat bargaining was done, all after you dismissed the protections (trade holds (which prevent gift revoking, since items can't be revoked after a month) and most recently, escrow) they offered in the first place- and that's assuming they keep chat logs at all, which no one has ever actually displayed proof of, afaik.

Steam chat is considered as off-site as any trading source. In fact, the majority of scammers are likely people that add you as friends on steam first, to offer a trade, rather than going through a reputable trading site.

If you're engaging in risky behavior, why would they go through the trouble of hunting down all this information and taking you on your word, and then hunting down all the traded items, when you did something Valve explicitly prohibited in the first place?

Scammers suck, but Valve doesn't want to be on the line for it any more than we do.
If you want a better, more official answer to your question, it'd be better to ask Steam support.

But with that '77,000 hacked accounts per month' and assuming even more simple scams than that, you have to appreciate why they don't want to assist in complex trade resolutions, much less be obligated to.

Again, only Valve can honestly answer your question in full.
My point is more that expecting Valve to help in the first place, was an erroneous consideration to make.

8 years ago
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I had this situation, I traded my Dota2 Keys for DayZ gift copy and then game revoked. But Support retrieved my keys because they can see the transaction. It depends on how you made the trade, if you just gave the game serial keys to each other than there is no way

8 years ago
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No he gifted the game and I traded the keys over

8 years ago
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I don't know try your chance with steam support explain situation

8 years ago
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Yeah I opened a ticket yesterday, was told it could take like 3 months for them to respond though.

8 years ago
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Why is this in "deals"?

8 years ago
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Because this is where it fits best.

8 years ago
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I think Off-Topic would be more appropriate. The deals category is there to let others know of good special pricing on Steam games.

8 years ago
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What Zomby said. Even "general" would be a better choice. A scam is far from being any sort of "deal".

8 years ago
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Well, I mean. From one perspective, it's quite the deal- if you're an immoral opportunist, anyway.

Though given how strict Valve is toward scammers, seems like it'd just burn you in the end either way :X

8 years ago
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Lol, I suppose you're right.

8 years ago
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They refuse to refund me because the trade was done on a separate trade window. I guess there really is no way to retrieve my keys.

8 years ago
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