Jeah let them mark it as not received until the ticket is resolved
If your ticket is approved it doesn't matter what your previous winner gave as feedback, if it gets denied, you can give the key afterwards and the winner will have to change the feedback to "received".
I rarely do Level 0 giveaways. There are enough already.
Comment has been collapsed.
yeah, they were for a cheap bundle, learned my lesson the hard way
Comment has been collapsed.
I just got two done for 'game already owned' quite quickly, but I have a reroll ticket for 'lots and lots of unactivated wins' that has been open for a few days - I guess there is a shortage of folks with the authority to deal with those right now.
Comment has been collapsed.
So the re-roll ticket will get assigned to different staff based on the reason selected or something?
Comment has been collapsed.
I'm not an expert on the system - but different people deal with different things. Certainly if somebody is going to get a lengthy suspension it gets kicked up the support chain and that seems to be where delays can happen.
Comment has been collapsed.
I mean I'm no expert at this either, but you gave me a new insight that different support members may handle different things.
From what I can tell, yeah I have had some re-roll tickets created around the same time, but some of them got resolved quickly while the others remained pending until after several days. That being said, if the ticket is to be denied because the winner already served suspension, it should be resolved reasonably quickly, which in fact is not always true.
Comment has been collapsed.
not likely , I got my first reroll request on queue, and the second one was solved quite fast.
Maybe everyone have their own method to pick request , but hey,nobody is paying them (As far as I know :P)
Comment has been collapsed.
Same.. my first 'game already owned' reroll request stayed in the queue for over a week and I got a not received.
Just wait and hope it'll eventually go through :P
And don't bump the ticket, from what I've heard
Comment has been collapsed.
Should I just wait
yeop
Also, how do you guys manage public lvl0 giveaways?
by not creating them
Comment has been collapsed.
Bump and thanks for the gibs ;>. I'd say just let them mark as not received, only thing happening will be you loosing a GA slot temporarily.
Comment has been collapsed.
They're not slow, they're responsively challenged. I'm sure they're going as fast as they can for people not getting paid ^^
Comment has been collapsed.
haha, nah, I dont have a problem waiting. It is very likely they are doing it for free, and with this many users (and it seems rulebreakers) it is obviously taking some time. But as you said, they are not being paid , so I can wait :P
Comment has been collapsed.
I don't know man feels like you're calling out support which is against the rules, gotta report you ¯\_(ツ)_/¯ Also have to report myself for calling them out, damn :p Nah, I'm just kidding, I like making stupid jokes and like posting silly gifs :) I always feel bad for support since I know they're working hard to help us.
Comment has been collapsed.
Bump and a thanks for the gibs!
I haven't had to actually contact support for anything yet but it def seems like they're slow to respond from what I've heard others say
So I'd suggest just waiting and keeping the key for whoever gets chosen in the reroll
Comment has been collapsed.
But they probably have a lot of tickets to solve, so I can wait.
The problem is, I have a reroll request that is almost a week old.
Should I just wait, or just give the key as the winner can mark as not received (not activated wins, lots )
Also, how do you guys manage public lvl0 giveaways? Never had any problem but looks a mess right now.
Some small GAs for your time :)
https://www.steamgifts.com/giveaway/0kIL?/broforce
? = Lowercase . - -
https://www.steamgifts.com/giveaway/w?oLr/stardew-valley
? = 01010010
uggcf://jjj.fgrnztvsgf.pbz/tvirnjnl/yIAgX/runestone-keeper
hint: this link is rotting!
Update: It got resolved. Thanks support :D
Comment has been collapsed.