Everyone who purchased any Paradox product between May 17 and today (including pre-orders of Steel Division: Normandy 44 made before May 17), in any currency except USD (where prices were not changed), a free copy of a full PC game or two DLC, as a gesture of goodwill.

The games on offer will be:

Stellaris
Hearts of Iron IV
Crusader Kings 2
Europa Universalis IV
Magicka 2
Tyranny

OR, if you prefer, TWO from the list of the following DLC:

HoI IV: Death or Dishonor
EU IV: Third Rome
CK II: Monks and Mystics
Stellaris: Utopia
Tyranny: Tales from the Tiers

Should you happen to already own all of the above then the system will credit you equivalent giftable keys.

In order to claim your game/DLC’s you need to fill in the form at the following location: https://support.paradoxplaza.com/hc/en-us/requests/new?ticket_form_id=114093963414

Source: https://forum.paradoxplaza.com/forum/index.php?threads/pricing-change-rollback-information-thread-latest-news-here.1031635/#post-23049884

7 years ago

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7 years ago
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Unfortunately it's impossible:

"After exploring options with our sales partners, we’ve come to the conclusion that partial refunds (as in, refunding the price difference) aren’t practically possible"

7 years ago
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Was debating what to get with the last of my wallet funds on the last day of the sale and ultimately settled on Cities: Skylines. Seems like I made the right choice.

7 years ago
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Gotta love that even when a company is actually right for a change, enough bitching and whining can still make them back away.

7 years ago
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I'm wondering if "any Paradox product" includes DLCs. It seems a bit cheeky but I've requested compensation even though I only bought Stellaris: Utopia - which, while it did see a price increase, it was only by £1. Still, I suppose it's the principle.

7 years ago
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7 years ago
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in any currency except USD

Damn, for a second I thought I was going to get Hearts of Iron 4 for free :(

7 years ago
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I refunded what ever I bought from them recently. I doubt I could get anything

7 years ago
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So, do i understand this correctly?
Even if i bought an older Paradox game (for instance the first Hearts of Iron) i still get 2 dlc or 1 base game?
or does this just count for "newer" Paradox games?
Because i bought the first Hearts of Iron on the GoG Summer Sale.
Does this still count?

7 years ago
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I have no idea how this actually works, but I bought Pillars of Eternity - The White March Expansion Pass from the sale with euro's and I don't think there was any effect of the pricing change, but I thought I'll fill in the form and check what they say. Doesn't hurt to try.

7 years ago
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7 years ago
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It seems it's for every game:
"Instead, we will gift everyone who purchased any Paradox product between May 17 and today (including pre-orders of Steel Division: Normandy 44 made before May 17), in any currency except USD (where prices were not changed), a free copy of a full PC game or two DLC, as a gesture of goodwill."

7 years ago
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okay, thanks for the answer.

When i filled out the form, do i get some sort of receipt or anything which shows that my request has been received?
Just asking as i did fill out and send the form and the got forwarded to the Paradox Helpdesk with no confirmation that the completed form was received.

7 years ago
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Good question. I'm still choosing my wanted game, but I'll tell you.

7 years ago
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I got a Confirmation-Mail.

7 years ago
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okay, thanks.
It seems i have to fill out the form again as i did not receive a Confirmation Email.

7 years ago
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Have you attached the receipt?

7 years ago
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Yes, i have attached a jpg from my email receipt.
also added everything else.
Only thing i'm not sure about is my GoG Account ID, as it is said on the Paradox Helpdesk site that this is found on top on the GoG site
but i only seem to find my Account Name there no ID or anything else.
Everything else i filled in, Order ID (from the GoG Receipt, that was easy to find) , to Summary and Descreption and all other things, like check the mark at the "Please confirm that you have attached your receipt" box i did.

But still there seems to be an error as i do not get an confirmation email.

7 years ago
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I can't find the Gog-ID, too. But you could try to contact the Gog-Support for helop. There are a few days left to contact Paradox.

7 years ago
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yeah, i think i'll try that.

7 years ago
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Wow, that was fast.
Got an answer from GoG.
Either Paradox wants to see the Username (as there is nothing like Account ID or anything else) or the Galaxy ID.
Which one the one is, they want i need to check with Paradox.
But as it stands i think they want the Username.

7 years ago
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That was truly very fast. I also thionk, it's the Username.

7 years ago
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Yeah, me too.
But i asked on the paradox forums just to be sure.

7 years ago
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7 years ago
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First and last warning: No trading on the forums. You have Steamtrades and barter for that.

7 years ago
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there is trading section for that

7 years ago
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Too bad that Majesty 2 Collection dosen't count, because i purchased it on summer sale and enjoy.

7 years ago
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Why shouldn't it count?

7 years ago
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I don't see is not on list? :O

7 years ago
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The list in the linked Thread? These are the games and DLCs which you can choose from. One game or two DLCs. They are gifted to you.

7 years ago
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Okay my bad i misread. Well worth give an shot then.

7 years ago
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No problem. :)

7 years ago
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So Tyranny is Paradox. Well, that explains the portrait packs :P

7 years ago
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7 years ago
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This is rather surprising. I didn't buy any Paradox games this time around, but lucky for those who did (I guess?). While I don't disagree with publishers readjusting their prices if warranted, Paradox probably should not have done it so dramatically just before a sale. They may not have meant it, but they came off as rather underhanded by doing it.

7 years ago
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I was supposed to buy one of cheapest DLCs (~1€) to get in this program, but forgot :(. Never expected offered gifts to be this good tho.

Looks like I got Stellaris: Utopia, but not sure if it's price was even increased, but will be salty for those who bought cheap DLCs and are getting something like Tyranny for it if it's not eligible :D.

7 years ago
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7 years ago
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That purchase was in USD, and no purchases in USD counts.

7 years ago
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7 years ago
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Well, I just lucked out here. I bought two DLCs in May. Considering how much money Paradox has got from me in the last 15 or so years, I won't feel too bad about scoring two DLCs for "free", even if I was fine with the price I payed for the DLC I got.

7 years ago
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7 years ago
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One base game or two DLCs per customer.

7 years ago
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Yeah, I know, hence the score two DLCs for free part ;) £9 for one "content pack" and one major DLC for EU4 apparently netted me another major(ish) DLC for EU4 and one major DLC for Stellairs, can't complain about that.

7 years ago
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7 years ago
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I got EU IV. Wanted Utopia, but I couldn't find another DLC, because Stellaris is the only game I have from that list.

7 years ago
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7 years ago
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So am I, but on the other hand: They have increased their prices before the upcoming Sale to get more money. That's kind of "thievey", too - in my opinion.

7 years ago
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7 years ago
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I kept wondering why people were complaining about a price increase when i didn't see any myself. I didn't know there was no increase for USD. Would have been nice to get a free game tho.

7 years ago
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this is a good example of how powerful our gamers community is:
after paradox raised prices it was widely discussed in internet - i think paradox sales figures fell down so much they had to take urgent actions

7 years ago
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7 years ago
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Yes

7 years ago
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7 years ago
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Be sure you get the Confirmation-Mail. If not, there's a bug at Paradox.

7 years ago
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7 years ago
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Good. There is no confirmation screen, just a small banner at the top of the screen.

7 years ago
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Last Paradox purchase May 16th fml xD

7 years ago
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Only on steam? Or also third party sites, like GMG etc.

7 years ago
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"FAQ Steam Key Re-seller and Steam
Q: I bought a Steam key through one of your approved re-sellers or the Steam store. Which products will I be able to claim?
A: You will be able to choose from the selected titles as mentioned in our main Pricing Discussion forum post."

But what are "approved resellers"? On the form, you can choose between Steam and Gog, but I don't know if those are the only "approved sellers".

7 years ago
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7 years ago
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7 years ago
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So, how long before Paradox is finally out of customer goodwill outside of a couple of their hardcore subreddits?

7 years ago
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Ah, one question i do have, as the thread here says every purchase from May 17. to today counts, as a friend of mine bought Hearts of Iron 3 today (he missed the Summersale ^^), but the post here :
https://forum.paradoxplaza.com/forum/index.php?threads/pricing-change-rollback-information-thread-latest-news-here.1031635/#post-23049884
where it tells us that every purchase from May 17. till today counts, BUT the post was made yesterday, is it over for him?
He bought it today on 16:38 CEST .
So is he out of luck?
Or does this offer still counts?

7 years ago
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I think, that he's out of count. The date of the original post counts.

7 years ago
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okay, i'll tell him that, thanks.
Well than the 2 free dlc are just for me. ^^

7 years ago
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On the other hand: What can he lose? He could try it. They just can say "No".

7 years ago
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yeah, i told him that, and he said he'll try anyway.
So we'll see how this plays out.
Thanks for the feedback.

7 years ago
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You're welcome! :) I hope, he gets the free game/DLCs.

7 years ago
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yeah, i told him to just wait and see.
Perhaps he'll be lucky.

Only thing i'm concered about now with my Request is, that i still did not get a confirmation email.
I did fill out the form yesterday again AND when i got forwarded to the helpdesk i got a confirmation above that my request was succesfully submitted.
But i still did not get a confirmation.
That makes me a little curious if everything worked out as it should.

7 years ago
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Will they raise the prices of the games so it looks like the compensation value was bigger? ;)

7 years ago
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The linked post states a three month price freeze which is all but confirming they'll be increasing the prices again after that time. A large part of the reason people had such an issue with the increases in the first place was the proximity to the sale as it's not unheard of for publishers to increase their prices before sales so that their discounts look better even if the final price is the same as it would have been otherwise.

7 years ago
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3 months?
Haha, so by the time the Winter Sale comes everybody will have forgotten about it.
Or so they hope.
Someone definitely wants a new Ferrari.

7 years ago
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did anybody got an answere from paradox?

7 years ago
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No, but the Deadline is the 30th September, so it takes time.

7 years ago
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no and not even an automated response

7 years ago
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Sorry but I have no freacking idea on how to fill the form. I got some of their games but from bundles.

7 years ago
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I heard from bundles don't count. Only if you buy retail box, or from steam. Ya know verified sources.

I purchased durning summer sale Majesty whole collection, and still idk if is counts or not. Due to huge discount.

7 years ago
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I think that this prchase counts, because it was the reason for it. They increased prices to get more money from the Summer Sale discounts.

7 years ago
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Over?

7 years ago
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Should be:

"We are accepting requests up to 23:59 CEST on the 9th August. You must submit your completed form by this date. Additionally, please note that you will not receive the content immediately, it will take some time for us to process all of the requests. The current deadline we are working towards is the 30th September 2017, check your email for further updates/next steps leading up to that date."

7 years ago
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Oh damn ;( Oh well.

7 years ago
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