Congratulations and good luck for your new position ;)
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Welcome to next level, guys :) Really, good and timely decision, Sg.
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Good! More people to pester with tickets.
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nice names in the list (well, i never heard about 3 of 8, but those 5 are good choices)
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DesertMouse ....
Yeah ... the guy that got mad at a silly joke and been hating on me ever since ... Great pick !
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Thanks, guys. Will do my best to help reduce the ticket count. :)
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You'll write a script that auto-declines everything? :3
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Congrats to all new support members! ^^
I hope that you understand and know what you're signing up for. :D
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Good news. Hopefully the amount of open ticket will decline now.
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FWIW, I believe that's the amount of created tickets, so that number will never decline (unless you hack the database).
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I don't know how to directly link to the open tickets on the bottom of the page but if you scroll down to "Per Category" you can see the "The total number of support tickets that are currently open in each category." The number of tickets at the top of that page is the total number of tickets. I should have made that clear in my post.
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Correct you are-- thank you for pointing that out. :)
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Current Count...
Other: 1,495
Request New Winner: 64
User Report: 17,613Comment has been collapsed.
User Reports probably include many multiple reports of some individuals. At least I hope that there are not so many rulebreakers.
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Many reports of some individuals. Also, many reports with zero information given (and therefore useless). And reports about things that require no action and therefore get closed because there is no appropriate response. (e.g. "This user posts cat pictures in all of my giveaways!")
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What about reporting someone for not posting cat pictures in all giveaways? (That should be mandatory to win)
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hopefully this will never go down π
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Of course, the danger is that there will be more tickets if the support works faster. But I think it will not be as bad as in that example.
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We just need to ask users to type more slowly so we can keep up.
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It's nice to see the support family grow, one can never have too many people in support.
Congrats to all the new guys, I promise to not pester you much, I actually contact support very rarelly.
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although a few are inactive
Then kick them out of the team and search others -.-
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Why? It's not like there are limited spots. Also it would be a bit disrespectful to just instantly kick them after they used so much precious time of their lives to do free work.
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CG is going to be trying to get the team to 30 so they are still recruiting. I'm sure that people will be replaced if they are inactive long term so that will be happening. Just chill!
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Question: is support in other language than english is on way?
The reason is simple: lot of people here don't have enough skill in english.
Luckily I understand most of.
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at least one of new members speak russian/english, dont know about others δΉ( β ΰ±ͺβ)γ
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Hey everyone, our support family is growing today. We have 8 new users joining the team:
I think they'll be a great help to the community, and I'm looking forward to having them with us. Try not to scare them away! This brings our staff up to 24 users, although a few are inactive. We'll see if we can push that number closer to 30 in the near future to help reduce response times, and to spread out the workload amongst the staff.
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