i got report people for false gives...and they keep wining so..i already checked it a month ago when someone told us to do the same ..
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Are forum post reports from the "old" site still usable? I have a http://www.steamgifts.com/support/ticket/JiWwo/ from 2 months ago, category "Other" with no text inside, so it is/was most likely related to some post.
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Most should be usable but if there was no link or information attached to them, you either need to update it or close it, if you can't remember.
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You'd have to open a cookie ticket... which would make you ineligible of course. But count yourself lucky, having no issues to report is its own reward ;o)
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Options for "re-gifting" and "region-locked" would be good. Also, I've been waiting about a month for a ticket related to someone not activating a game of mine that they won.
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It would be a nice feature of the system if each of us was unable to gift an item we'd won in the last X days. And even better, if we are unable to create a new GA while anything we have won is still awaiting a response. Both of these features may help reduce the number of new tickets, making it easier to reduce and avoid future ticket backlogs.
Edit: And we really shouldn't be able to enter new GA's until we have responded to an existing win. This would give us an incentive to take care of it quickly, and hopefully reduce new tickets some more.
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Hm, that only works if the receiving party is actually at fault... Lets say you win one of those fake GAs. Suddenly you are locked out for 7 days till you can report not received
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Think the answer to that is that the restriction would only take affect once it was actually delivered to the winner. And if delivery can not be automatically detected, well, you just fall back to the existing case. It won't be perfect, but the goal is just to reduce the support ticket burden.
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Okay... This system would still be open to trolling, i.e. I create GAs, mark them as sent or use the site to send the key abcde-abcde-abcde or something and sit here and giggle for about having locked out people for a week... But now we are getting into the territory of weighing options, i.e. would it lower the ticket count enough to leave it open to potential trolling...
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It's good to weigh all these problems out. But I don't think this is actually a problem. If it's a troll GA, the winner would immediately respond as Not-Received.. fulfilling their obligation and being eligible again. Could even have a new option for the winner to mark bad-faith GA's.
But the details aren't really the issue here; they can be left in the hands of an able developer. The main point is that the system should do its best to reduce the need for manual intervention in common cases. Leaving the overtaxed support staff to take care of the more important issues which naturally arise and which no amount automation will ever be the answer.
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They probably can, but if every user closed their no longer valid tickets, support could move onto tickets that need actual help.
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We don't just close a ticket. We check the ticket, verify any information contained within the ticket, check to see what action (if any) has been taken on the ticket, and then take any necessary action ourselves. Not until it is clear that the issue is resolved and the user has no need for the ticket being open is it time to close the ticket.
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they want us to close the tickets precisely because they want their workload to go away... asking THEM to close them kinda defeats the entire purpose, lol :D
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Well a guy who didn't redeem a game I gave away 2 YEARS ago was never addressed. He also won Toki Tori twice but never activated either of them. I'm fine with removing my other two tickets, but I think that this guy should get a little suspension time for his acts, even though he seems to redeem everything now.
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It's possible he got a ban for that already it's easy not to notice, there's a 3 day ban per game that hasn't been activated so there's a chance either someone else also reported him or a staff member noticed it previously, support was still active a lot until about a year ago.
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If he's never served a suspension for those infractions, we will make him serve the time. It's possible he already has, but leave it open.
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I have ticket about similar case still opened and I believe the person wo broke those rules deserve something "better" since I've just updated a ticket providing new info - he broke rules again. I hope that's okay for mods eventhough he changed his nicknames.
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Sorry... After a 12-hour shift in an 18-hour day, I needed some rest. I slept for a few hours and then did tickets all morning. Then, I took a short nap, and then did some more tickets. I apologize for not being able to do more than I have, thus far.
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Why not a general SG v1 pardon then? Close all the old stuff, start anew.
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Some old tickets may still be considered relevant.
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I think that was the point, SgV2 = pardon for old infractions committed. Though nope, old tickets may contain reports regarding scammers and the likewise.
Congratulations, by the way!
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No open tickets since SGv1.
Please tell me when I can go back to spamming support with my love. Thank you.
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Had 3 tickets still open, thanks for reminding me.
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Only have around 7 tickets open, all user reports.
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I just let one ticket open, I reported this guy a month ago, he regift most of the games that he wins.
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I have one SteamTrades-related ticket open, and it doesn't really affect me personally anyway so I just closed it. Haha
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Thank you for the suggestion, took a look and closed some... :)
I wonder how many support tickets are to report a person for something they've already been punished for ages ago...
I was able to close several tickets since the giveaways I was reporting had been deleted by a support person - obviously those were now redundant reports. :) But for the rest, there's (thankfully?) no way for me to see if I'm reporting old news that's already been handled, or something that slipped through the cracks.
For example, someone who once didn't redeem a gift probably gets reported every time they win something new... Wonder if there would be some way to signify giveaways "not redeemed, already punished for it" so we don't waste your time re-reporting things. :)
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Congrats on becoming a support member Kkalaq. Every time I've seen you in the forums you've always posted something thoughtful.
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I rarely make Support tickets, so I've just got the one open ticket. Although, its only been open for 2 days, so I've got 363 more days before it gets added to the pile.
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I don't have any open tickets and haven't written new ones for some time. Now with the new support members it's time to torture you again. >:)
PS: ♥
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i had 3 open tickets.
1 false trade feedback
1 scammer
1 user not activating gift
scammer has been permanently banned. so marked that ticket as resolved.
2 still remain open.
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The SteamGifts moderators are working hard trying to get through all of the Support tickets, but there are quite a few. One thing that would help us would be for everyone to check their tickets in the Support section of their accounts and close those tickets which no longer need our attention. At this time, we currently have 538 tickets which are over a year old in one category. Many of them have been resolved but have not been closed by the user who initiated them. Others are still waiting for a response to the Moderator's request. Still others have expired (they are either no longer relevant, or a solution is no longer feasible due to the passage of time). Many people have already helped out by deleting any tickets older than a year.
Please keep any tickets which are still relevant. If your issue can still be addressed, we will get to it as soon as we can.
Thank you all for your help and cooperation. )
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