I bought a bundle, although I already had a subscription (After G2A Deal #1). And then they gave me a bundle by subscription two times...
After that I deactivate "G2A Deal Monthly Membership", but steel not receive "Planar Conquest". I'll get it?
The codes below need to be activated on Steam before 29th of May 2017.
Is this true?
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- Yes, the codes have to be activated before 29th of May 2017.
- You'll get Planar Conquest. You won't get next Deal's bonus game if you'd like to subscribe again.
- There's some bug with multiple subscriptions, they are working on it (check OP for more info).
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Thx for your answers.
Yes, the codes have to be activated before 29th of May 2017.
How it works?
You'll get Planar Conquest. You won't get next Deal's bonus game if you'd like to subscribe again.
When I get Planar Conquest? And how I can activate subscription without payment?
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How it works?
You won't be able to activate it - probably it would be something similar like the dev would revoke the key before installing.
When I get Planar Conquest?
You have to be subscriber of previous G2A Deal who has never cancelled it (until now at least). I don't know when you'll get it, I didn't buy any of their Deals and I only know what people here say. All informations I am aware about this issue is in OP :)
And how I can activate subscription without payment?
I'm not sure what do you mean.
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Anyone else just get a second confirmatory email for their second order number?
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Lol, they will have sooooooooooooo muuuuuuuuuch work to fix everything...
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Wtf is going on in their headquarters, first they double charge me, then send two Deals to my email, now they send a confirmation message about the latest G2A Deal to me again. 😞
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They sended 2 Bundle more 30 min ago WTF i have 4 bundle and double charge !!
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Same here!!
Here is the email I sent them:
Hi,
I also got charged twice for this bundle and given 2 bundles. I haven't
reveled the keys of the second bundle.
I demand my money back as I didn't subscribe for 2 bundles, only one. The
paypal account used is ... the Paypal transactions
are:
7RM...
4W5...
I am right now reporting the second transaction (4W5...) as not
authorized to Paypal, as this is totally unacceptable!
Regards,
John Jeronimo Hartmann
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EDIT: I received an email saying they were refunding the extra bundle that got charged.
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Seems that they have send and charged 2 times. So there are 2 orders in the Deals page.
But... hey maybe next time they charges 3 times... because is the third deal....
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another more Bundle in my mail also here!!! help!!! they are submerging me!!!
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another 2 bundles in my mail, plus the first 2 in the morning.. that's 4.. but only 2 payments, no additional charges yet.. not a bad offer afterall )
oh no, sorry, they just repeated the first 2, but now with Dirt Showdown keys!
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Technically speaking, this is a junior level mistake. An "idiot" executed a batch script multiple times without marking the customers as being processed. I'm pretty sure of that. And each time the script was executed, those customers were processed again and again and for some again and again.
This level of stupidity that gravely affects their already crappy image demands some sort of compensation for all the troubles introduced by this error to their users that in good faith kept their subscription, against the odds, this way giving G2A a chance to redeem themselves of their shadiness.
I didn't open a dispute with PayPal yet, concerning the additional charge, since I'm waiting to see a resolution from G2A in due time. But these "bugs" are gravely affecting their already shady image. And before jumping to any conclusions I will give them the benefit of the doubt and allow them the chance to sort their internal issues and address the problem concerning their affected clients, myself included. Otherwise, I will proceed to further actions, although I hope this won't be necessary.
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I didn't open a dispute with PayPal yet, concerning the additional charge
I did and probably worth reading my comment above as apparently paypal won't cancel the transaction
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I don't agree with PayPal support's reply and without going too much into detail, legally speaking, you are entitled for a refund as long as you did not reveal and activated the keys.
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Don't worry I made sure I didn't reveal the keys and still haven't done ;)
It's a legal minefield which TBH I don't want to enter
I think you are right that G2A will resolve the situation and provide refunds and fortunately it's not a massive sum of money if they don't so either way will put down to one of life's lessons ;)
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allow them the chance to sort their internal issues and address the problem concerning their affected clients
I'll never understand this. Would you stay with your GF if she cheated on you ? You said so yourself (and I thought the very same), it's such a junior mistake I still can't believe it impacted something as important as payments, it shows just how inept they are and how much disregard for quality they have. Yet people still choose to pour more money into G2A's pockets, because ... well, because you're being too nice I suppose. Just remember, by giving them money and not opening a Paypal dispute, you are essentially telling them "it's ok to suck", and believe me, they will listen.
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I have a lot of experience with backend systems, huge processing systems and in short with fixing critical things up after various idiots messed them. According to this experience I have seen with my own eyes how easy it is for a generic idiot (to be read as lacking in experience and cocky enough to act on behalf of the entire company) to generate huge costs by typing one single line of code and executing it without supervision. And the bad thing is that such things can't be resolved by simply firing that person considering the complex implications and business related costs that are implied. Therefore, not all such events are malign by definition and it's usually recommended to give the company the benefit of the doubt as long as they react in due time and address the issue. This is fair in my opinion and I will proceed as such.
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I fully agree, and I'm not implying that the double charge was malicious in itself. Coming from roughly the same background as you, my personnal view is that those things can be avoided by means of very strict code review and coding standards policies, higher involvment by senior staff and/or management, careful and automated testing, I'm sure you know what I'm talking about. More often that not, those practices are disregarded, usually for lack of resources. Those jokes we always hear about management taking early estimates as final deadlines are speaking about those decisions to affect insufficient/inapropriate resources to projects, and I've always seen that as a manifestation of a focus on company profit vs user benefit/usability that is pushed to an unhealthy point. My point is that while the mistake is an honest one, I believe they sort of let it happen by consciously disregarding quality, and the frequency of those things happening to them reinforces that impression. I choose not to give them my money because I feel it would condone that way of doing things. Maybe it's because I'v seen too many managers shrug things like that off that I'm being such a bitch about it :)
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Yes, such things can be easily avoided even by implementing a basic quality control stage which is usually bypassed. But since everything is usually outsourced to the least bidder such things are more frequent than ever nowadays.
On the bright side, I've just received a message from G2A saying that my additional charge has been refunded.
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I also confirm getting the refund via PayPal not via the G2A Wallet. The only thing that is left for them to do is to send the key for Planar Conquest too and everything is OK.
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G2A = HIV cancer. Would not buy a bundle from them even if it was the top 10 of my WL bundled for a dollar. I don't understand why so many people act surprised when they f*ck up, because they always do. Vote with your wallet.
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This should be in big bold letters at the top of this discussion.
Although I'd be tempted when they'd include my top 1 wishlisted items, not gonna lie.
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Anyone know how to unlink my paypal so that the next time subscription fee will be charge on my g2a wallet instead ? Thanks
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Log into PayPal - click on one of the charges from G2A - and on the next screen there should be a link to click to disconnect from PayPal.
As far as how to do that from G2A's side of things - I don't know because I am now locked out of my account. I guess I complained too much.
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I think these instructions should allow you to unlink your Paypal from G2A
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I'm getting not 2 but 4 orders. I've already filed a report with PayPal.
And now G2A has locked me out of my own account "For suspicious activity"!!!!
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Hopefully it's for the reason you not seeing\getting the keys and they give you back the money!
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Looks like they will refund to G2A wallet since the email says "balance".
Lots of people will flip out when they see this.
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Haha, the classic Steam Wallet refund scam by G2A? Love it.
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My refund will be made to PayPal. It was probably a good idea to open up a PayPal dispute in order to not give them the option of refunding to their G2A Wallet system.
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My refund is pending in my paypal account so looks like it is going back where it came from and not into the G2A wallet
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Got charged twice and also got 2 set of keys.
Should I activate them first? Should I just wait to see if they fix it? Should I start a paypal dispute?
I'm kinda confused now because I'm feeling half scammed, I got what I wanted but they sold it to me twice without asking, sort of a new feeling.
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There's an info in the OP that G2A support asked to not reveal the second set of keys :) Take a look at OP for more info :)
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Already fixed.
Good thing they seem to be prioritizing their reputation this time. I still have a tab open with the second bundle on it tho, I'm kinda tempted to click those "show the key" buttons.
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Okay you can start to panic now xD Such a mess.
xDDDDD
Has been a long time without a mess in a bundle of this proportion.
G2A will probably refund users thru their G2A wallet (considering email content)...
Right when I thought this couldn't be worst...
Edit: They just refunded on my Paypal account.
Now they just have to revoke some keys... To round up the corners of this mess.
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Refund mail has received but it says '' balance '' i'm confusing. If it mean G2A Balance , i will kick their a.s. I want to refund of my credit card
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Did you use credit card in combination with PayPal because then I would assume it's PayPal Wallet.
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I dont use Paypal because Paypal is not working anymore in my country. I paid directly credit card options. ( est date , cvc code etc ) I hope refunds to my credit card. And Planar Conquest has not received still :) ( i have 2 eyes and i can read, i know support send extra mail for Planar Conquest but i told still has not came )
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I see. Pretty sure they will refund to your card then since nobody else has mentioned being refunded in G2A Wallet and I'm pretty sure people would mention that because it would be a huge dealbreaker.
Edit: When I checked earlier today I had not received the extra mail with Planar Conquest neither so don't worry about it too much ;)
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Thx for info and interest mate :) have a good days all Cheers !
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I just got a refund for one of the orders. So guess they aren't out to scam everyone after all. :)
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I got refund to paypal for one bindle of two extra i got toaday. I tired to argue with them whole day so i will take one extra bundle for giveaways/trades/whatever.
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...and I got a refund via paypal without needing to do anything. Nice to see the issue solve itself.
Panic mode off.
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Yes I just got a refund too even though I never contacted them, I knew waiting a while would see the problem resolved.
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fucking great... so far they charged me 3 additional times and issued me 3 refunds. What they do not take into consideration is the fact that we pay conversion fee on PayPal unless we have Euros on PayPal already. I had PLN and USD on PayPal. Paypal converted USD all times. And even if they refund me 2.83EUR it will be worth less than USD amount I paid for because of their shitty error. Which happened three times...
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got the e-mail but no refund on Paypal.
I'm waiting, but what doesn't convince me is that the order's number on the mail and on Paypal doesn't match... dunno...
I wrote for the 10.000th time to their costumer service... what a waste of time...
Anyone already received the money back, or only the mail like me, and all we are waiting?
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I also received only info from g2a about refund. There is "It usually takes up to 24 hours for the money to be cleared out and reach your balance." at the bottom of the email, so we have to wait, and i hope that money will be back to my card, not as g2a wallet or paypal balance. In my case they canceled the order where i activated the keys from and left the other one
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I've got same problem. No money refunded on Paypal, and also wrong order number. I tried contacting them, but they keep spamming me back with automatic message and different sender name and those damn useless 3% codes.
Will see if next week Friday this problem is not yet solved, going to refund all orders with Paypal and never buy anything from G2A anymore. Legit af when you get charged for nothing and then refunded to wrong address. Would love to see them get rekt.
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a guy of the costumers care, finally explain me that the 2 numbers are different 'cause one is 'internal' and one 'external', but they do match.
I answer that really hope so and that we'll see when my money return back to my Paypal account.
I also say I don't want their unuseful coupon, I want my money back FAST.
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Got charged 4 times for 1 bundle.
Done with G2A with this one. I've got 1 of the charges still going through paypal resolution, one that went through and is awaiting them to put the money back in my account, and 1 where they sent me the email but apparently didn't charge me because I took out Paypal preferred payments to them.
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LINK: G2A Deal Edition #2
PRICE OF THE BUNDLE:
Subscription: 2,50 Euro (+VAT)
One-time buy: 3,00 Euro (+VAT)
THE PRICES ARE IN EURO!
Let me know if I've made a mistake somewhere in the chart.
CLARIFICATION FROM G2A SUPPORT REGARDING OCCURING PROBLEMS:
1) I didn't receive the bundle:
⬇ link (thanks jastedd!)⬇
2) I didn't receive Planar Conquest despite I am an active subscriber:
⬇link (thanks Frostt!)⬇
3) I didn't receive Dirt Showdown:
⬇link (thanks Demiss!)⬇
4) I was charged twice (or more times):
⬇link (thanks tomb20!)⬇
⬇link (thanks ShandyAndy!)⬇
5) When will I get my copy of Planar Conquest: [NEW]
⬇link (thanks veebles!)⬇
People, don't panic. It's just a mistake on G2A side. They've just started this feature so I'm not even surprised they could make a mistake or they haven't been prepared for everything. I'm sure they'll resolve your problems, just write a ticket and be patient. They have probably like hundreds of thousands people sending tickets right now + they have to resolve the issue with third-party player like Pay-Pal too I guess.Okay you can start to panic now xD Such a mess.
1. They've started to refund unwanted subscriptions.
2. They have started sending Planar Conquest keys. This might be helpful: thanks Adrole
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