Hey everyone, our support family is growing today. We have 8 new users joining the team:

I think they'll be a great help to the community, and I'm looking forward to having them with us. Try not to scare them away! This brings our staff up to 24 users, although a few are inactive. We'll see if we can push that number closer to 30 in the near future to help reduce response times, and to spread out the workload amongst the staff.

6 years ago

Comment has been collapsed.

Man, I think I only recognize one or two names on that list. Yeesh.

Is oddllama still around?

6 years ago
Permalink

Comment has been collapsed.

Let's see by whom I'll be banned first :^)

6 years ago
Permalink

Comment has been collapsed.

Am I doing it right?

View attached image.
6 years ago
Permalink

Comment has been collapsed.

Something that have bugged me for some time, who has the permission to ban an user? Just cg, the super mod(s), ..?

6 years ago
Permalink

Comment has been collapsed.

Anyone at support level or higher can suspend, but there are different kinds of suspensions for different lengths and for different reasons, and I do not have the authority to perform all of those functions.

See the Suspension Permissions section from that link (at the bottom).

6 years ago
Permalink

Comment has been collapsed.

Thanks, was thinking something like this for suspension.
But what about bans?

Edit: I've read the roles page, but the word ban does not appear :/

6 years ago
Permalink

Comment has been collapsed.

Full on bans aren't really all that common read: REALLY RARE, and to be honest, I'm not sure about exactly how those are done.

On the other hand, there are permanent suspensions, which are very much like a ban?

6 years ago
Permalink

Comment has been collapsed.

Ban is next level after permanent. Can't make tickets to appeal etc.

6 years ago
Permalink

Comment has been collapsed.

But -as far as I know- a permanent suspended user can still spam you, someone with a ban can not.

I know they are rare. I know of one user and his "brothers", some told me a couple of weeks ago, they found four.

6 years ago
Permalink

Comment has been collapsed.

Interesting. I always considered a ban to be the same thing as a permanent suspension.

6 years ago
Permalink

Comment has been collapsed.

Permanent suspended Nutzer können noch den Support nerven,
baned Nutzer nicht mehr. Zumindest habe ich es so verstanden.

6 years ago
Permalink

Comment has been collapsed.

genau

6 years ago
Permalink

Comment has been collapsed.

Only cg.

a permanent suspended user can still spam you, someone with a ban can not.

That's right.

6 years ago
Permalink

Comment has been collapsed.

Thanks :)

6 years ago
Permalink

Comment has been collapsed.

Congrats to all :)

6 years ago
Permalink

Comment has been collapsed.

Good to know and congrats to you 8 :)

6 years ago
Permalink

Comment has been collapsed.

Congrats all :3

6 years ago
Permalink

Comment has been collapsed.

Congratulations for the promotion. :)

6 years ago
Permalink

Comment has been collapsed.

I'm extremely happy for all of you, you'll make this site for sure even better!! =)

6 years ago
Permalink

Comment has been collapsed.

The questions what, when and where can be answered by replacing the W in each word with a T.

6 years ago
Permalink

Comment has been collapsed.

I now wonder if "thy" and "tho" should be valid answers to "why" and "who"...

6 years ago
Permalink

Comment has been collapsed.

Good!

6 years ago
Permalink

Comment has been collapsed.

Great new additions to the support team, those are some good people. Congratulations, guys! :)

6 years ago
Permalink

Comment has been collapsed.

Awesome, congrats!
But looks like one of the new support users just closed my ticked with no explanation, fix or comment.
Great start! :)

6 years ago
Permalink

Comment has been collapsed.

Oh, I have 3 of them in my whitelist... congrats :-)

6 years ago
Permalink

Comment has been collapsed.

Congrats guys =)
Hope that stress resistants is high within you =))

6 years ago
Permalink

Comment has been collapsed.

Knowing what happened to some of the last batch, that's a clear necessity. :D

6 years ago
Permalink

Comment has been collapsed.

View attached image.
6 years ago
Permalink

Comment has been collapsed.

Ticket issuer,
"Those who fight monsters must look to themselves not to become monsters, and the abyss will look at you when you are deeply watching the depths.
With support,
It is a person who understands the words of the sender who became a monster.

I feel like that. XD     4/1

View attached image.
6 years ago*
Permalink

Comment has been collapsed.

Thanks for volunteering, guys! Stay strong.

6 years ago
Permalink

Comment has been collapsed.

That's one classy profile picture.

6 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 4 years ago.

6 years ago
Permalink

Comment has been collapsed.

View attached image.
6 years ago
Permalink

Comment has been collapsed.

That's a really nice image, Lost. Thumb's up.

6 years ago
Permalink

Comment has been collapsed.

Thank you, Trent.

6 years ago
Permalink

Comment has been collapsed.

Поздравляю, Ифрит! Когда-то и я выиграл в одном из твоих розыгрышей. О, у меня сегодня ещё и кейкдей, лул

6 years ago
Permalink

Comment has been collapsed.

Good choices I think unless I missed drama or a random hiatus.

6 years ago
Permalink

Comment has been collapsed.

Someone just replied to me in a support ticket with:

"Dear Xarabas..."

Best day ever (´ω`)

6 years ago
Permalink

Comment has been collapsed.

+1 for being polite to support.

6 years ago
Permalink

Comment has been collapsed.

No! Everyone should be rude to support! It gets tickets done faster!!!

... Wait.

No no, carry on!

6 years ago
Permalink

Comment has been collapsed.

Eggcellent

6 years ago
Permalink

Comment has been collapsed.

cmok!

6 years ago
Permalink

Comment has been collapsed.

Smol smok :3

6 years ago
Permalink

Comment has been collapsed.

Welcome

6 years ago
Permalink

Comment has been collapsed.

We should all show respect and appreciate what these kind and brave warriors have done and sacrificed for us.
REALLY!!!
One of these new supports just resolved an annoying issue for me which I request a support almost a month ago.
What a relief!!!

Thank you, this super awesome support who helped me!!! 😭
And thank you, Mr. cg and all other people who make the community better and better. 💖👍👊🤘

6 years ago*
Permalink

Comment has been collapsed.

6/8 were already in my whitelist! It has grown with 2 members now, thanks for the help guys :]

6 years ago
Permalink

Comment has been collapsed.

Welcome to all.

6 years ago
Permalink

Comment has been collapsed.

I have 7 month open ticket... good job...

6 years ago
Permalink

Comment has been collapsed.

If you don't mind me asking what is the ticket about (without naming anybody) ? Because this site has a lot of rules and unwritten rules so a lot of people who are new here or not involved in the community file tickets that turn out be to irrelevant like:

The creator of the GA I just won 5 minutes ago declined my friend request and ignores all 3 friendly messages I left on his profile saying "Gib key NOW!". He should be permabanned immediately for such rudeness!

6 years ago
Permalink

Comment has been collapsed.

I win a game, but moderator reroll me. Why? He think, i have this game... but i dont... :( And nobody (any moderator or admin) care... :D
If only (moderator) say sorry... but, after me argument, nobody write... :D

6 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 3 years ago.

6 years ago*
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.